Outside Service Coordinator (Manheim)

Cox Enterprises • Bordentown, NJ

12d • $22 - $33 • Onsite

About The Position

The Outside Service Coordinator serves as a primary point of contact for client issues and works with auction teams and other stakeholders to provide customer service, coordinate vehicle processes, and support client inventory. The role is based at a specified Cox location, has no remote option, and is outdoors approximately 80% of the time, with frequent exposure to outdoor weather conditions. The work schedule is Monday through Thursday, 7:30 a.m. to 4:30 p.m., and Friday, 7:30 a.m. to 2 p.m. The position is a day shift with no travel required.

The coordinator supports sale vehicle runs, vehicle movement and organization, and timely reconditioning. Responsibilities include examining vehicles in the sales lineup, preparing estimates, coordinating and approving reconditioning services, conducting condition reports and imaging audits, and helping clients understand auction processes and relevant products and services. The role also requires compliance with Cox standards, client service-level guidelines, NAAA guidelines, safety procedures, and applicable PII policies. Compensation is $22.07–$33.13 per hour, with possible additional commission and/or incentive compensation. A pre-employment drug test is required; the posting states that marijuana is not currently included in pre-employment drug testing for this position.

Requirements

• High school diploma/GED plus 3 years of related work experience; or a degree or certification above a high school diploma/GED plus 1 year of related work experience; or 5 years of related work experience.
• Valid driver’s license.
• Physical ability and mental acuity to perform the duties successfully within required timeframes and meet business requirements.
• Must clear a pre-employment drug test.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Self-starter who can work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Proficient knowledge of condition report data and vehicle inspection processes, including identifying prior paintwork, auto body repairs, frame damage, and paintless dent repair.
• Excellent verbal and written communication skills.
• Ability to operate vehicles with standard and automatic transmissions.
• Prior experience in vehicle reconditioning and/or general auto body knowledge.

Responsibilities

• Serve as a primary point of contact for client issues, collaborating with auction teams and stakeholders to resolve them.
• Promptly address client inquiries and concerns related to vehicle condition or discrepancies, and build positive relationships with internal and external stakeholders.
• Coordinate sale vehicle run processes and communicate with auction departments to support appropriate movement and organization of client inventory and timely reconditioning.
• Examine vehicles in sales lineups to verify standards and quality.
• Prepare reconditioning estimates, coordinate and approve reconditioning services, and conduct condition reports and imaging audits to reduce policy-loss and goodwill expenses.
• Use condition report data and vehicle inspection processes to identify prior paintwork, auto body repairs, frame damage, paintless dent repair, and other vehicle conditions.
• Educate clients about auction processes and recommend or upsell Manheim/CAI products and services based on their needs.
• Prioritize tasks, maintain professionalism in client relationships, and assist with prompt, professional resolution of client issues.
• When assigned, coordinate redemptions, ensure proper documentation, follow PII policies and procedures, and provide customer service.
• Adhere to Cox standards and guidelines for reconditioning services and meet client service-level agreement requirements for quality and accuracy.
• Apply NAAA guidelines to ensure proper placement of vehicle announcements and brands.
• Use Microsoft Office applications and internal business platforms.
• Follow safety and health procedures and participate in activities aligned with Safety Excellence.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning benefits.
• Paid days off may include sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED