Vehicle Operations Outside Support Specialist II (Manheim)

Cox Communications • Woods Cross, UT

2d • Onsite

About The Position

Cox Automotive is hiring a Vehicle Operations Outside Support Specialist II to support clients and auction operations at a specified Cox location. The role is 70% outside work and 30% office administration, with no remote option. The specialist serves as a primary contact for client issues, coordinates vehicle movement and sale processes, evaluates vehicle condition, and coordinates reconditioning services. The role also includes client education, condition report and imaging audits, and adherence to auction, safety, and client service standards.

The position requires knowledge of vehicle inspection and condition reporting, including identifying prior paintwork, auto body repairs, frame damage, and paintless dent repair. Specialists may also coordinate vehicle redemptions and ensure proper documentation and compliance with PII policies. The hourly base pay range is $16.59–$24.86; the position may also be eligible for additional compensation such as commission or an incentive program. The role requires passing a pre-employment drug test. Cox does not currently test for marijuana before employment for this position, but prohibits possession or use of drugs illegal under federal or state law during work hours, on company property, or in company vehicles.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a related degree or certification beyond high school/GED, or 5 years of experience in a related field.
• Valid driver’s license and safe driving record.
• Prior vehicle reconditioning experience and/or general auto body knowledge.
• Ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team-based interpersonal skills.
• Excellent verbal and written communication skills.
• Physical ability and mental acuity to perform the duties successfully within required timeframes.
• Ability to work in a role that is 70% outside and 30% office administrative.

Responsibilities

• Serve as the primary point of contact for client issues, collaborating with auction teams and other stakeholders to resolve matters promptly and professionally.
• Address client inquiries and concerns about vehicle condition and discrepancies while maintaining positive relationships with internal and external stakeholders.
• Coordinate sale vehicle run processes and communicate with auction departments about inventory movement, organization, and timely reconditioning.
• Build relationships with assigned clients and examine vehicles in the sales lineup to verify standards and quality.
• Prepare estimates for reconditioning services, coordinate and approve services, and conduct condition report and imaging audits to reduce policy loss and goodwill expenses.
• Use knowledge of condition report data and vehicle inspection processes to identify prior paintwork, auto body repairs, frame damage, paintless dent repair, and other vehicle conditions.
• Educate clients about auction processes and recommend or upsell Manheim/Cox Automotive products and services based on client needs.
• Prioritize work effectively, maintain professionalism in client relationships, and assist with prompt resolution of client issues.
• Where assigned, coordinate vehicle redemptions, ensure appropriate documentation, and comply with PII policies and procedures.
• Follow Cox standards and guidelines for reconditioning services and meet client service-level agreement requirements for quality and accuracy.
• Apply NAAA guidelines to ensure proper placement of vehicle announcements and brands.
• Use Microsoft Office and internal business platforms to perform job duties.
• Follow safety and health procedures, model safe behaviors, and participate in Safety Excellence activities.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer service, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning benefits.
• Potential sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED