Vehicle Operations Support Specialist II (Manheim)

Cox Communications • Tolleson, AZ

1d • Onsite

About The Position

The Vehicle Operations Support Specialist II supports client experience and operational success across auction and reconditioning locations. The role coordinates vehicle repairs and sales preparation, provides accurate repair estimation and documentation, and works with clients, vendors, and internal teams to maintain smooth operations and high-quality service. The position is located at a specified Cox location and has no remote work option. It is a day-shift role with no travel required.

The specialist tracks repair progress and completion timelines, communicates updates, coordinates approved work, and verifies parts pricing, availability, and sourcing. The role also audits work for accuracy, maintains records, resolves issues across departments, communicates account and process updates, and supports safety and continuous-improvement initiatives. It includes aligning Cox Automotive products and services with client needs and promoting appropriate upselling opportunities.

Requirements

• High school diploma or GED.
• Five years of experience in a related field.
• Proven experience in operations, client service, and team leadership within the automotive or auction industry.
• Understanding of cosmetic and mechanical repair processes.
• Customer service experience.
• Strong verbal and written communication skills.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities across remote and physical locations.
• Commitment to safety and continuous improvement.
• Good computer software skills, including proficient use of Microsoft Excel, Word, and Outlook.
• Ability to sit or stand for prolonged periods.
• Ability to perform repetitive data-entry tasks and demonstrate manual dexterity.
• Vision abilities including close, distance, and depth perception.
• Must clear a pre-employment drug test. The company does not currently administer a pre-employment marijuana drug test for this position, but prohibits use, possession, or impairment from drugs illegal under federal or state law during work hours, on company property, or in company vehicles.
• Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Experience in the automobile industry or auction business is preferred.

Responsibilities

• Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
• Maintain relationships with commercial account representatives, major clients, and vendors.
• Work with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
• Coordinate sales preparation for commercial accounts and collect vehicle and account information according to client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work in accordance with company standards.
• Act as a liaison among departments, clients, and vendors to resolve issues and support a positive experience.
• Communicate process changes, challenges, and account updates to managers and stakeholders.
• Model safe behaviors, follow safety guidelines, and participate in safety initiatives, team huddles, and continuous-improvement efforts.
• Align Cox Automotive products and services with client business models and promote upselling opportunities through client relationships and service excellence.

Benefits

• At least 16 hours of paid time off each month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); sick leave; parental leave; flexible vacation/wellness days; and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED