Vehicle Operations Support Specialist II (Manheim)

Cox Enterprises•Tolleson, AZ

2d•$17 - $25•Onsite

About The Position

The Vehicle Operations Support Specialist II supports client experience and operational success across auction and reconditioning locations. The role coordinates repair activity, communicates progress, supports accurate repair estimates and sales preparation, and helps ensure high-quality service delivery. It works with clients, vendors, transportation teams, maintenance, reconditioning, procurement, and operations teams, while maintaining records and following company standards and safety guidelines. The position is based at a specified Cox location, has a day shift, and does not offer a remote work option. The hourly base pay range is $16.59–$24.86; compensation may vary based on location and the candidate’s knowledge, skills, and abilities. The position may also be eligible for commission and/or an incentive program. A pre-employment drug test is required; the posting states that marijuana is not currently included in that test for this position.

Requirements

High school diploma or GED and five years of experience in a related field.
Proven experience in operations, client service, and team leadership within the automotive or auction industry.
Strong understanding of cosmetic and mechanical repair processes.
Customer service experience.
Strong verbal and written communication skills.
Strong interpersonal, organizational, and problem-solving skills.
Ability to manage multiple priorities across remote and physical locations.
Commitment to safety and continuous improvement.
Proficient computer software skills, including Microsoft Excel, Word, and Outlook.
Ability to sit or stand for prolonged periods.
Ability to perform repetitive data entry tasks and manual dexterity.
Vision abilities including close, distance, and depth perception.
Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.
Must clear a pre-employment drug test.

Nice To Haves

Experience in the automobile industry or auction business is preferred.

Responsibilities

Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
Cultivate and maintain relationships with commercial account representatives, major clients, and vendors.
Work with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
Coordinate sales preparation for commercial accounts and collect accurate vehicle and account information according to client SOPs.
Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
Maintain detailed records of estimates, approvals, and completed work in accordance with company standards.
Act as a liaison among departments, clients, and vendors to resolve issues and support a positive experience.
Communicate process changes, challenges, and account updates to managers and stakeholders.
Model safe behaviors and follow safety guidelines.
Participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
Align Cox Automotive products and services with client business models to support client success.
Promote upselling opportunities through client relationships and service excellence.

Benefits

At least 16 hours of paid time off per month.
Seven paid holidays per calendar year.
Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Potential access to medical, dental, and vision insurance, 401(k), sick leave, parental leave, and flexible vacation/wellness days or PTO; offerings may vary.

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