Vehicle Operations Support Specialist II

Cox Enterprises•Matteson, IL

8d•$18 - $27•Onsite

About The Position

This position oversees wholesale and retail vehicle reconditioning through the reconditioning market center. The specialist monitors and communicates reconditioning activities, manages client expectations, and verifies the accuracy of required information, paperwork, and data entry. The role performs clerical and administrative support for vehicle reconditioning fulfillment and works with clients, shop management, posting and procurement, finance, and local management to meet service commitments and ensure accurate customer charges. The position is based at a specified Cox location with no remote option and is a day-shift role. Applicants must be authorized to work in the United States without current or future sponsorship. Employment is contingent on passing a pre-employment drug test.

Requirements

High school diploma or equivalent.
Two years of clerical or administrative support experience.
Valid driver's license and safe driving record.
Excellent communication and organizational skills.
Advanced computer software skills.
Ability to use general office equipment such as a copier and fax machine.
Ability to perform repetitive data-entry tasks and manual dexterity.
Close, distance, and depth perception.
Ability to sit or stand for prolonged periods; regularly stand, walk, reach, talk, and hear; and frequently stoop, kneel, crouch, bend, and squat.
Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.
Must pass a pre-employment drug test.

Responsibilities

Perform clerical and administrative duties related to vehicle reconditioning fulfillment while meeting client SLAs.
Maintain client account agreements, vehicle files, records of completed reconditioning work, and other required information.
Create, maintain, and audit accurate reconditioning fee charges for vehicles processed.
Analyze and manage client reports and vehicle throughput using daily reporting and query capabilities.
Enter data and verify that customer vehicle information is accurately recorded in the system.
Respond to client and corporate inquiries about assigned customer vehicles, provide quality service, and help resolve problems.
Receive vehicle and registration information from clients interested in reconditioning services.
Enter pertinent information into software applications, AS400, and RPP, and enter work approved by the client.
Use AS400, VCF, and RPP systems to monitor and track vehicle repairs.
Communicate with Recon Shop management and posting and procurement to meet client SLAs.
Monitor vehicles through the reconditioning fulfillment process to ensure timeline commitments are met.
Review completed work to ensure clients' tracking and processing requirements are achieved or exceeded.
Work with finance and local management to ensure customers are charged accurately.
Follow safety and health procedures, model safe behaviors, and cooperate with safety leadership in support of Safety Excellence activities.
Perform other duties as assigned by management.

Benefits

At least 16 hours of paid time off per month.
Seven paid holidays per calendar year.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Potential health care insurance, including medical, dental, and vision coverage.
Potential 401(k) retirement planning.
Potential sick leave, parental leave, flexible vacation/wellness days, and/or PTO.