Vehicle Operations Support Specialist II

Cox Enterprises • Ash Township, MI

8d • $17 - $25 • Onsite

About The Position

The Vehicle Operations Support Specialist II performs mechanical and auto body inspections along with administrative duties in support of vehicle reconditioning and auction operations. The position monitors vehicle reconditioning, supports client teams, helps coordinate services, and communicates with stakeholders to ensure vehicles are ready for sale. It also reviews sale-lineup vehicles, conducts condition report and imaging audits, and helps reduce policy loss and goodwill expenses. The role is based at a specified Cox location, with no remote option, and follows a Monday–Friday schedule from 6:00 AM to 2:30 PM. The work environment is approximately 85% outdoors and 15% indoors, with constant exposure to outdoor weather and moderate noise.

Requirements

• High school diploma or GED and 3 years of experience in a related field; or a combination that includes any level of degree or certification beyond a high school diploma/GED in a related discipline; or 5 years of experience in a related field.
• Communication skills.
• Ability to work with minimal supervision as a self-starter.
• Ability to handle multiple tasks simultaneously.
• Basic computer skills, including Microsoft Office applications such as Outlook and Excel, and other internal business technology platforms.
• Valid driver's license; safe drivers are needed.
• Attention to detail.

Nice To Haves

• Excellent verbal and written skills.
• Reconditioning inspection experience.
• Client servicing experience.
• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Auction experience.
• Ability to operate vehicles with standard and automatic transmissions.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in the sale lineup, locate missing vehicles, and work with account representatives to ensure vehicles are ready and parked on-spot on time for sale.
• Monitor vehicle reconditioning processes, support the client team, and communicate with stakeholders to help ensure smooth auction operations.
• Educate clients on company products and services.
• With assistance from more senior peers and auction departments, review sale-lineup vehicles, recommend and coordinate reconditioning services, and conduct condition report and imaging audits to reduce policy loss and goodwill expenses.
• Develop a foundational understanding of auction services concepts and methodologies, including condition report data and the vehicle inspection process.
• Follow safety and health procedures, model safety-related behaviors, and participate in activities aligned with Safety Excellence.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off each month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); sick leave; parental leave; flexible vacation/wellness days; and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED