Vehicle Operations Outside Support Specialist II (Manheim)

Cox Enterprises • Woods Cross, UT

4d • $17 - $25 • Onsite

About The Position

The Vehicle Operations Outside Support Specialist II serves as a primary point of contact for client issues and works with auction teams and other stakeholders to resolve concerns. The role provides customer service related to vehicle condition and discrepancies, maintains client relationships, coordinates vehicle movement and sale-run processes, and helps ensure inventory is organized and reconditioning is completed on time.

The specialist examines vehicles in sales lineups, prepares estimates for reconditioning, coordinates and approves services, and audits condition reports and imaging. The role requires knowledge of vehicle inspection and condition-report data, including identifying prior paintwork, body repairs, frame damage, and paintless dent repair. It also involves advising clients on auction processes and relevant Manheim/CAI products and services, coordinating redemptions when needed, following client service-level agreements and Cox standards, and ensuring compliance with NAAA guidelines and PII policies.

The position is 70% outside work and 30% office administration, with no remote option. The work environment includes outdoor exposure to extreme heat and cold, moderate noise, and potential hazards such as sharp or jagged metal, broken glass, and hazardous or caustic chemicals. A pre-employment drug test is required; the posting states that marijuana is not currently included in Cox Automotive’s pre-employment drug testing for this position. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination such as a degree or certification beyond high school in a related discipline, or 5 years of related experience.
• Valid driver’s license; safe driving required.
• Prior vehicle reconditioning experience and/or general auto body knowledge.
• Ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team-based interpersonal skills.
• Excellent verbal and written communication skills.
• Physical ability and mental acuity to perform the duties successfully within required timeframes.

Responsibilities

• Serve as a primary point of contact for client issues, collaborating with auction teams and other stakeholders to resolve them.
• Address client inquiries and concerns about vehicle condition and discrepancies, providing prompt customer service to internal and external stakeholders.
• Coordinate sale vehicle run processes and communicate with auction departments to support proper inventory movement, organization, and timely reconditioning.
• Build positive relationships with assigned clients and examine vehicles in sales lineups for standards and quality.
• Prepare estimates for reconditioning services, coordinate and approve services, and conduct condition report and imaging audits.
• Use condition report and inspection knowledge to identify prior paint, auto body repairs, frame damage, paintless dent repair, and other vehicle condition details.
• Educate clients about auction processes and recommend or upsell Manheim/CAI products and services based on their needs.
• Prioritize tasks, maintain professionalism in client relationships, and resolve client issues promptly.
• When responsible for redemptions, coordinate them efficiently, ensure proper documentation, and comply with PII policies and procedures.
• Follow Cox standards and guidelines for reconditioning services and client SLA requirements.
• Apply NAAA guidelines to ensure proper placement of vehicle announcements and brands.
• Use computer software, including Microsoft Office applications and internal business platforms.
• Follow safety and health procedures and participate in Safety Excellence activities.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); and paid days off such as sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED