Vehicle Operations Support Specialist II

Cox Communications • Carleton, MI

7d • Onsite

About The Position

The Vehicle Operations Support Specialist II performs mechanical and auto body inspections alongside administrative responsibilities to support vehicle reconditioning and auction operations. The role reviews sale-lineup vehicles, helps locate missing vehicles, and works with account representatives to ensure vehicles are ready and parked on-spot and on time for sale. It monitors reconditioning processes, supports client teams, communicates with stakeholders, and educates clients on company products and services.

With assistance from more senior peers and multiple auction departments, the specialist reviews sale-lineup vehicles, recommends and coordinates reconditioning services, and conducts condition-report and imaging audits to reduce policy-loss and goodwill expenses. The position develops foundational knowledge of auction services, condition-report data, and vehicle inspection processes. The work schedule is Monday through Friday, 6:00 AM to 2:30 PM. The job is performed primarily outdoors (85%), with 15% indoors for administrative duties, and involves constant exposure to outdoor weather conditions and moderate noise.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a degree or certification beyond high school in a related discipline, or 5 years of experience in a related field.
• Communication skills.
• Ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Attention to detail.
• Valid driver's license and safe driving ability.
• Basic computer skills, including Microsoft Office applications such as Outlook and Excel, and other internal business technology platforms.

Nice To Haves

• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Auction experience.
• Reconditioning inspection experience.
• Ability to operate vehicles with both standard and automatic transmission.
• Excellent verbal and written communication skills.
• Client servicing experience.

Responsibilities

• Provide exceptional customer service to support client satisfaction.
• Review sale-lineup vehicles, locate missing vehicles, and coordinate with account representatives to ensure vehicles are ready and parked on-spot on time for sale.
• Monitor vehicle reconditioning processes, support the client team, and communicate with stakeholders to help ensure smooth auction operations.
• Educate clients on company products and services.
• With assistance from senior peers and auction departments, review sale-lineup vehicles and recommend and coordinate reconditioning services.
• Conduct condition-report and imaging audits to reduce policy-loss and goodwill expenses.
• Develop knowledge of auction services concepts and methodologies, including condition-report data and vehicle inspection processes.
• Follow safety and health procedures, model safe behaviors, and participate in Safety Excellence activities.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning benefits.
• Potential paid sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED