Outside Service Coordinator (Manheim)

Cox Communications • Bordentown, NJ

11d • Onsite

About The Position

Cox Automotive is hiring an Outside Service Coordinator to support assigned clients and coordinate vehicle sale and reconditioning processes at a Manheim location. This is an outdoor-focused position, with approximately 80% of the work time spent outdoors and no remote work option. The schedule is Monday through Thursday, 7:30 a.m. to 4:30 p.m., and Friday, 7:30 a.m. to 2:00 p.m. The role is paid hourly at a base rate of $22.07–$33.13, with possible additional compensation through commission and/or an incentive program. The actual rate may vary based on location and the selected candidate’s knowledge, skills, and abilities.

The coordinator is a primary contact for client concerns, working with auction teams and other stakeholders to address questions about vehicle condition, discrepancies, inventory, and services. The position supports vehicle sale runs, coordinates inventory movement and reconditioning, inspects vehicles, prepares service estimates, and conducts condition reports and imaging audits. It also involves advising clients about auction processes and relevant Manheim/CAI products and services, while ensuring work meets Cox standards, client service-level agreements, and applicable NAAA guidelines.

The role requires following safety and health procedures and participating in safety initiatives. Other duties may be assigned. Employment is contingent on passing a pre-employment drug test; the posting states that marijuana is not currently included in the pre-employment test for this position, while use or possession of drugs illegal under applicable law during work hours or on company property or in company vehicles is prohibited. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

• High School Diploma or GED and at least 3 years of related work experience; or a degree or certification above a High School Diploma/GED and at least 1 year of related work experience; or at least 5 years of related work experience.
• Valid driver’s license.
• Physical ability and mental acuity to perform the duties successfully within required timeframes.
• Proficiency with computer software, including Microsoft Office applications and other internal business platforms.

Nice To Haves

• Ability to work with minimal supervision and take initiative.
• Ability to handle multiple tasks simultaneously.
• Proficient knowledge of condition report data and vehicle inspection processes, including identifying previous paintwork, auto body repairs, frame damage, and PDR.
• Excellent verbal and written communication skills.
• Ability to operate vehicles with standard and automatic transmissions.
• Prior experience in vehicle reconditioning and/or general auto body knowledge.

Responsibilities

• Serve as the primary point of contact for client issues and inquiries, including concerns about vehicle condition and discrepancies.
• Collaborate with auction teams and stakeholders to resolve client issues promptly and professionally.
• Provide customer service and build positive relationships with assigned clients and internal and external stakeholders.
• Coordinate vehicle sale run processes and communicate with auction departments about the movement and organization of client inventory.
• Help ensure reconditioning services are completed on time and meet Cox standards, client service-level agreements, and quality and accuracy requirements.
• Examine vehicles in the sales lineup to assess standards and quality.
• Prepare estimates for reconditioning services, coordinate and approve services, and recommend or upsell Manheim/CAI products and services based on client needs.
• Conduct condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Use condition report data and vehicle inspection processes to identify previous paintwork, auto body repairs, frame damage, paintless dent repair (PDR), and other vehicle conditions.
• Educate clients and act as a liaison regarding auction processes.
• As needed, coordinate redemptions, ensure proper documentation, and follow PII policies and procedures.
• Follow NAAA guidelines for appropriate placement of vehicle announcements and brands.
• Follow safety and health procedures, model safe behaviors, and participate in safety activities aligned with Safety Excellence.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential retirement planning benefits, including a 401(k).
• Potential paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED