Outside Service Coordinator (Manheim)
About The Position
The Outside Service Coordinator serves as a primary point of contact for client issues and coordinates vehicle sale runs, inventory movement, and reconditioning services. The role works with auction departments, clients, and other stakeholders to address vehicle-condition questions and discrepancies, maintain client relationships, and ensure inventory and services meet quality standards and client service-level guidelines. The position examines vehicles in sales lineups, prepares reconditioning estimates, coordinates and approves services, and performs condition-report and imaging audits. It also advises clients on auction processes and relevant Manheim/CAI products and services. Depending on assigned responsibilities, the coordinator may manage redemptions and related documentation while following PII policies. The role requires adherence to safety procedures and Cox standards, as well as knowledge of vehicle inspections, condition-report data, and NAAA guidelines.
Requirements
- High school diploma or GED and 3 years of experience in a related field; alternatively, a related degree or certification beyond high school, or 5 years of related experience.
- Valid driver's license.
- Physical ability and mental acuity to perform the duties successfully within required timeframes.
- Proficiency with computer software, including Microsoft Office applications and internal business platforms.
Nice To Haves
- Ability to work with minimal supervision and take initiative.
- Ability to handle multiple tasks simultaneously.
- Knowledge of condition-report data and vehicle inspection processes, including identifying prior paintwork, auto body repairs, frame damage, and PDR.
- Excellent verbal and written communication skills.
- Ability to operate vehicles with standard and automatic transmissions.
- Experience in vehicle reconditioning and/or general auto body knowledge.
Responsibilities
- Serve as a primary contact for resolving client issues, collaborating with auction teams and other stakeholders.
- Address client inquiries and concerns about vehicle condition and discrepancies, and maintain positive internal and external relationships.
- Coordinate sale vehicle run processes and communicate with auction departments to support inventory movement, organization, and timely reconditioning.
- Examine vehicles in sales lineups; prepare estimates for reconditioning; coordinate and approve services; and conduct condition-report and imaging audits.
- Use condition-report data and vehicle inspection knowledge to identify prior paintwork, body repairs, frame damage, and paintless dent repair (PDR).
- Educate clients about auction processes and recommend or upsell Manheim/CAI products and services based on client needs.
- Prioritize and resolve client issues promptly and professionally.
- As assigned, coordinate redemptions, ensure appropriate documentation, and comply with PII policies and procedures.
- Follow Cox standards and client SLA guidelines for the quality and accuracy of reconditioning services.
- Apply NAAA guidelines to place vehicle announcements and brands appropriately.
- Use Microsoft Office and internal business platforms.
- Follow safety and health procedures and participate in activities aligned with Safety Excellence.
- Perform other duties as assigned.
Benefits
- At least 16 hours of paid time off per month.
- Seven paid holidays per calendar year.
- Additional paid time off for bereavement, voting, jury duty, volunteer service, military leave, and parental leave.
- Benefits may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off, including sick leave, parental leave, and flexible vacation/wellness days or PTO.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
