Customer Service Coordinator

CRST The Transportation Solution•Amherst, NY

1d•Onsite

About The Position

CRST's Home Solutions - Installs division provides delivery and installation of products requiring skilled labor or trade-licensed technicians. The Customer Service Coordinator is the first point of contact for customers with questions, concerns, or requests. The role handles inbound calls, resolves issues, and coordinates with internal teams and service partners to provide timely, accurate resolutions. The position is onsite at CRST's remodeled facility in Amherst, New York. Multiple first- and second-shift options are available, and Saturday availability is required; employees scheduled on Saturdays may flex their hours during the week. Compensation is $16.20 per hour. Paid training lasts two weeks and begins November 30, 2026.

Requirements

Strong customer service and communication skills.
Good time management and organizational skills.
Active listening and social perceptiveness.
Critical-thinking and problem-solving ability.
High school diploma or equivalent.
Saturday availability is required.
Reliable attendance during training and on the job.

Nice To Haves

Prior call center or customer service experience.
Experience with CRM or case management systems.
Bilingual communication skills.

Responsibilities

Respond to inbound calls about scheduling, order changes, payment processing, and general inquiries.
Resolve customer concerns by identifying the issue and its cause and providing an effective solution.
Document customer interactions and maintain accurate records in internal and client systems.
Update service orders and provide status updates on service requests.
Act as a liaison between customers, clients, and service providers.
Communicate proactively with internal departments to resolve issues and complaints.
Escalate unresolved issues according to established procedures.
Support inbound sales opportunities by helping convert warm leads.