Customer Service Coordinator

Amcor•New London, WI

About The Position

The Customer Service Coordinator coordinates and expedites customer orders for machine parts. The role receives, enters, prepares, and invoices orders, communicates prices and lead times, and helps customers identify correct part numbers. It also coordinates technical assistance for mechanical or electrical problems and supports field service representatives by directing issues to the RE&D Engineering Team. The coordinator works with shipping, purchasing, receiving, engineering, and logistics teams to manage inventory, back orders, purchase orders, and shipments, including emergency, expedited, and international shipments. The role also provides receptionist phone coverage and completes assigned projects, reports, and other duties. Amcor expects employees to follow The Amcor Way and demonstrate its values.

Requirements

Strong oral and written communication skills for interacting with customers and internal departments.
Strong administrative and organizational skills to manage a large volume of paperwork and prioritize work.
Basic knowledge of products and manufacturing processes sufficient to communicate effectively with customers and Purchasing.
Basic knowledge of assembly procedures, shipping, and inventory control.
Basic computer knowledge, including Microsoft Excel, Word, and Access.

Nice To Haves

High school diploma or equivalent, preferably with emphasis on business and computer subjects.
One or two years of exposure to Amcor office procedures; this is desirable but not required.

Responsibilities

Receive and enter customer orders, aiming for same-day shipping when possible.
Communicate pricing information and lead times to customers.
Coordinate engineering support for customers experiencing mechanical or electrical problems.
Assist field service representatives with troubleshooting by directing customer machine issues to the RE&D Engineering Team.
Help the shipping department arrange same-day delivery of parts in emergencies, including scheduling direct truck deliveries.
Monitor parts inventory, report shortages to Purchasing, and run end-of-day reports.
Monitor back orders, follow up with Purchasing on purchase orders, and advise when further follow-up is needed.
Receive, prepare, and invoice incoming orders.
Help customers find and identify correct part numbers.
Schedule truck pickups and complete required forms, including bills of lading, for RE&D departments.
Arrange shipments and coordinate truck transportation, including truckload, less-than-truckload, and expedited shipments; coordinate international shipments with Corporate Logistics when needed.
Obtain transportation quotations for RE&D departments when needed.
Provide backup receptionist phone coverage.
Monitor customer back-order lists and compare them with actual receipts to expedite orders.
Create work orders for assemblies and pull kits.
Issue purchase orders.
Complete assigned special projects and reports, related or unrelated to Customer Service, and perform other duties as required.

Benefits

Medical, dental, and vision plans.
Flexible time off, starting at 80 paid hours per year for full-time salaried employees.
Company-paid holidays, starting at 8 days per year and varying by location.
Wellbeing program and Employee Assistance Program.
Health Savings Account and Flexible Spending Account.
Life insurance, AD&D, short-term and long-term disability, and voluntary benefits.
Paid parental leave.
Retirement Savings Plan with company match.
Tuition reimbursement, subject to approval.
Discretionary annual bonus program, with initial eligibility dependent on hire date.