Customer Service Coordinator

Penske•Edison, NJ

3d•Onsite

About The Position

A Penske Customer Service Coordinator works with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. This position is located at Penske’s facility at 130 Meadow Road in Edison, New Jersey. The coordinator develops daily and weekly workforce plans based on customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours. The role communicates maintenance updates and resolves schedule, work, billing, and service concerns; ensures rental units are maintained and ready for customers; confirms parts availability; and holds outside-work vendors accountable for quality and scheduling. The coordinator also supports customer satisfaction, shop productivity, and billing coordination, and completes other projects assigned by a supervisor. The role requires regular, predictable, full attendance and compliance with Penske instructions, DOT and OSHA requirements, and company safety and maintenance policies. Candidates must be willing to travel as necessary, work the required schedule and at the specified location, complete an employment application, and undergo background investigation and drug screening. The position involves frequent movement and work in a shop environment, including safely working at heights and in all weather conditions, and lifting up to 50 pounds regularly and up to 100 pounds occasionally. The listed pay is $28.85 per hour. Penske states that it offers an benefits plan for associates and their families; further details are available at the company benefits website.

Requirements

At least 2 years of customer service experience.
At least 1 year of hands-on mechanical experience.
High school diploma or equivalent.
Understand and comply with instructions, guidelines, rules, regulations, and other information established by Penske management.
Perform work in accordance with DOT, OSHA, and Penske safety and maintenance policies, including appropriate selection and use of tools, PPE, machine guarding, and established safety practices.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule at the specified location.
Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to move frequently and stand, walk, climb, bend, and sit for extended periods during scheduled work.
Ability to routinely use hands to grasp, reach, touch, handle, feel, and operate required tools or controls.
Ability to work safely at heights using applicable ladders and elevated working platforms, and to work safely in all weather conditions.
Ability to see and hear to safely navigate a workplace with frequent movement of large trucks.
Ability to regularly lift or move up to 50 pounds and occasionally up to 100 pounds.

Nice To Haves

2 years of supervisory experience.
At least 2 years of service department administration experience.
Associate degree, technical school degree, or bachelor's degree.
ASE certification.
Prior experience with service scheduling programs and diagnostic programs.

Responsibilities

Develop daily and weekly workforce plans using customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours.
Communicate maintenance updates to customers, including changes to schedules or work, billing concerns, and service issues.
Ensure Penske Rental units are maintained and prepared for customers.
Ensure parts are available for scheduled work.
Hold vendors accountable for the quality and schedule of outside work.
Provide customer service and help ensure customers are satisfied and return for additional business.
Maintain shop productivity by optimizing the work plan.
Coordinate with district billing clerks as necessary.
Complete other projects and tasks as assigned by a supervisor.