Customer Service Coordinator

Keysight Technologies, Inc.•Colorado Springs, CO

2d•Onsite

About The Position

This entry-level position interfaces with customers, logistics, manufacturing, and/or Sales Field Partners to manage end-to-end pre-sales and/or post-sales account management functions. The role responds to or assists internal and external customers with product and service order fulfillment, end-to-end order management, repair and calibration requests, product changes and returns, contract issues and administration, and lease administration. It provides 1-800 phone support and is available for month-end support to address outstanding customer requests. Regular onsite attendance is an essential function of the position.

Requirements

At least 2 years of relevant direct customer service experience, or an equivalent combination of education and experience.
Excellent verbal and written communication skills.
High proficiency in Microsoft Suite and confidence navigating multiple applications and tools.
Ability to thrive in a fast-paced environment.
Proven ability to balance multiple high-priority assignments.
Regular onsite attendance is an essential function of the position.

Nice To Haves

Experience with Oracle and/or Salesforce is preferred.
A continuous improvement mindset.

Responsibilities

Interface with customers, logistics, manufacturing, and/or Sales Field Partners to handle end-to-end pre-sales and/or post-sales account management functions.
Respond to or assist internal and external customers with order fulfillment and management, repair and calibration requests, product changes or returns, contract issues and administration, and lease administration.
Foster and maintain close working relationships with Sales Field Partners.
Partner with accounts receivable and collections to resolve invoicing requirements or disputes.
Collaborate with specific teams to support efficient quote and order processing.
Resolve problems by applying established policies, procedures, and tactics.
Proactively solve a broad range of customer service inquiries, using planning, judgment, and critical thinking.
Provide 1-800 phone support to customers.
Provide month-end support to action outstanding customer requests.