Customer Service Coordinator

Nippon Express USA • Long Beach, CA

13d

About The Position

Nippon Express U.S.A., Inc. (NEU), a wholly owned subsidiary of Nippon Express Company, Ltd., provides international freight forwarding, logistics, transportation, warehousing, distribution, and customs brokerage services. The Customer Service Coordinator provides customer service and general business support as assigned by the department or branch. In some locations, the role may also assist sales staff.

The position responds to customer inquiries, researches requests, supports bookings and shipment tracking, and maintains work profiles and rates. It involves communicating with customers and internal or external contacts by telephone, email, and in-person visits, coordinating bookings with carriers, and advising clients of flight information. The role works with all levels of the organization and with customers.

The position is predominantly sedentary office work involving sitting, typing, filing, and phone conversations. The stated pay range is $23.00–$25.00 per hour.

Requirements

• Strong teamwork skills and inclination.
• Good communication skills, including listening and providing and receiving feedback.
• Ability to contribute to process improvement.
• Patience and ability to handle complex processes that may involve multiple levels of approval.
• High school diploma or equivalency certificate, or significant relevant or appropriate work experience.
• Strong quantitative and analytical skills.
• Strong computer skills, including PowerPoint, Word, and Excel.
• Strong organizational skills.

Nice To Haves

• Some college is desirable.

Responsibilities

• Provide customer service related to forwarding, delivery details, order processing, complaints, and other assignments defined by the department or branch.
• Respond to customer inquiries and research requests.
• Support bookings, shipment tracking, and maintenance of work profiles and rates.
• Respond to customer inquiries and requests by telephone, email, and in-person contact.
• Communicate with internal and external contacts to obtain necessary information.
• Track shipments with carriers and make carrier bookings as necessary.
• Advise clients of flight information.
• Update and maintain work profiles and rates based on management updates.
• Assist sales staff where applicable.
• Handle other assignments as determined by the direct supervisor.

Benefits

• Medical, dental, and vision coverage beginning the first of the month after 30 days.
• 401(k) with company match.
• Flexible Spending Accounts and Health Savings Account (HSA).
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability coverage.
• Auto and home policies.
• Commuter benefits.
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED