Customer Service Coordinator
About The Position
CCM is seeking a Customer Service Coordinator to onboard newly registered Motor Carriers and serve as the first point of contact for customers of its rapidly expanding South Atlantic Chassis Pool (SACP). This local role is based in Savannah, Georgia. The coordinator supports Fleet Administration, Field Operations, and Commercial and Corporate Finance by providing accurate, critical information to SACP customers. The role involves helping carriers navigate registration and booking, answering questions about chassis, locations, repairs, and invoicing, and processing carrier applications. The coordinator also communicates registration issues and supports registration progress reporting and KPIs. Consolidated Chassis Management, LLC (CCM) is an independent chassis pool manager and intermodal services provider. It provides equipment and fleet management solutions, including technology and services intended to support chassis provisioning and supply-chain operations.
Requirements
- Strong written and verbal customer service and communication skills.
- Strong organizational skills.
- Ability to work in a fast-paced and demanding environment.
- Proficiency in Microsoft Excel.
- Strong administrative skills, including document administration and file maintenance.
- Critical thinking skills and attention to detail.
- Ability to work as a self-starter.
Nice To Haves
- Bilingual English/Spanish skills.
- Prior working experience in intermodal or shipping.
Responsibilities
- Use multiple CCM systems to provide information about Chassis Pools, Steamship Lines, chassis, and locations.
- Provide carriers with documentation and guidance for using CCM’s booking system, including registration, checking registration status, completing the booking process, and identifying return locations.
- Maintain knowledge of CCM’s responsibilities for over-the-road repairs and make chassis downtime information available to carriers.
- Learn SACP port, rail, and depot locations, operating hours, and contact information.
- Explain the invoicing process to carriers who inquire.
- Verify whether chassis numbers belong to the SACP pool and provide requested unit information, such as provider name, tag number, VIN, and last FMCSA information.
- Process a queue of applications and ensure initial motor carrier registration requirements are met in a timely manner, including verifying carrier alpha codes, regional operating status, and DOT safety status or rating in FMCSA SAFER.
- Communicate with motor carriers about registration issues.
- Support reports and KPIs tracking registration progress.
- Perform other duties as designated by management.
Benefits
- Competitive salary with performance incentives.
- Health care, dental, and vision insurance.
- Life, short-term disability, and long-term disability insurance.
- 401(k) with company contribution.
- Paid holidays and vacation.
- HSA, FSA, and Dependent Care FSA.
- Legal, hospital, and pet insurance.
- Professional development and growth opportunities.
- Collaborative and innovative work environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
