Customer Service Coordinator

UFP Industries • Nampa, ID

10d

About The Position

UFP Factory Built is seeking an organized, responsive, detail-oriented Customer Service Coordinator to support the customer order process and connect customer needs with production and shipping operations. The coordinator enters and maintains sales orders, communicates with customers about orders and requests, handles order changes, and helps resolve customer concerns. The role also works with account managers and internal teams to coordinate priorities, communicate special requirements, monitor open orders, and provide status updates. It includes maintaining accurate customer and order information, assisting with product samples and related requests, preparing reports and correspondence, and participating in product training as appropriate.

Requirements

• High school diploma or equivalent.
• 0–2 years of experience; preferably in customer service, order entry, administrative support, manufacturing, or a related environment.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and follow-through.
• Ability to work effectively with customers and internal teams.
• Comfort communicating with production and shipping teams regarding changing priorities.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Ability to learn company systems, products, and processes.
• Dependable, organized, and team-oriented.

Nice To Haves

• Bilingual English/Spanish skills.

Responsibilities

• Enter and process customer sales orders accurately and efficiently.
• Review order information for accuracy and completeness.
• Communicate frequently with customers about their orders and requests.
• Respond to customer questions, concerns, and basic issues, escalating more complex concerns when appropriate.
• Process customer-requested order changes and adjustments.
• Coordinate with production and shipping regarding hot orders, priority needs, and changes.
• Communicate special order requirements to appropriate internal teams.
• Monitor open orders and communicate status updates when needed.
• Work with account managers to support customer requests and resolve order-related issues.
• Maintain positive and professional customer relationships.
• Assist with customer samples and other product-related requests.
• Maintain accurate customer and order information.
• Prepare reports and correspondence as needed.
• Participate in product training as appropriate.
• Perform other duties as assigned.

Benefits

• Medical insurance.
• Health savings account with company contribution.
• Dental insurance.
• Vision insurance.
• Basic and voluntary life insurance.
• Disability insurance.
• 401(k) plan with company match.
• Paid vacation and holidays.
• Stock purchase program with employee discount.
• Educational reimbursement.
• Wellness programs and challenges.
• Other supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED