Customer Service Coordinator

Raymour and Flanigan • Gibbstown, NJ

23h

About The Position

The Customer Service Coordinator schedules and confirms customer repair service calls, coordinates and communicates with repair technicians, and serves as a liaison between customers and technicians. The role independently resolves customer service issues, follows warranty and protection guidelines, and completes reports and other tasks or assignments as required. The coordinator must be able to work independently and collaboratively, with excellent listening skills. Additional functions may be assigned at management’s discretion.

Raymour & Flanigan supports a drug- and smoke-free work environment. Candidates must be authorized to work in the United States without current or future visa sponsorship. The company is an Equal Employment Opportunity employer and does not discriminate on the basis of protected characteristics.

Requirements

• Excellent listening skills and ability to work independently and with a team.
• Excellent phone etiquette.
• Interpersonal skills.
• Strong computer skills.
• Excellent time management.
• Ability to work independently.
• Ability to multitask.
• Customer service skills.
• Experience in a fast-paced environment.
• High school diploma or equivalent.
• Authorization to work in the United States without visa sponsorship now or in the future.
• Able to work day, night, and weekend hours.

Nice To Haves

• Prior call center experience.
• Prior dispatcher experience.

Responsibilities

• Schedule and confirm customer repair service calls.
• Coordinate and communicate with repair technicians.
• Work independently to resolve customer service issues.
• Adhere to warranty and protection guidelines.
• Serve as a liaison between customers and repair technicians.
• Complete reports and other tasks or assignments as required.
• Perform additional functions assigned at management’s discretion.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED