Patient Service Coordinator
About The Position
US Fertility has an immediate opening for a Patient Service Coordinator at Fertility Centers of Illinois in Hinsdale, Illinois. The role supports patients and the practice by maintaining patient account information, scheduling appointments, addressing patient concerns, discussing benefits and financial options, and providing a high level of customer service. The position offers the opportunity to contribute to fertility care while growing within a nationally respected organization. The schedule is Monday through Friday, 6:30 AM to 3:00 PM Central Time. Compensation is $22 to $23 per hour, commensurate with experience.
Requirements
- At least 1 year of applicable work experience.
- High school diploma.
- Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
- Strong communication skills.
- Ability to work independently.
- Detail-oriented and computer savvy.
- High level of customer service.
Nice To Haves
- Experience working in an OB/GYN office.
Responsibilities
- Obtain, record, and update patients’ personal, financial, and insurance information.
- Assess patients’ needs and schedule appointments to support patient satisfaction, provider time, and treatment room utilization.
- Address customer and patient issues and ensure effective short- and long-term resolution.
- Provide timely feedback to the practice regarding service failures or patient concerns.
- Consult with patients regarding benefits, coverage, and financial options.
- Greet patients and visitors and provide a high level of customer service.
Benefits
- Medical, dental, and vision insurance for full-time employees.
- 401(k) with company match.
- Tuition assistance and professional development support.
- Performance-based bonus opportunities.
- Generous paid time off and paid holidays.
- Paid parental leave.
- Life and disability benefits.
- Fertility Discount Program.
- Employee wellness and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
