Patient Service Coordinator
Blue Cross & Blue Shield of Mississippi•Madison, MS
About The Position
The Patient Service Coordinator ensures a positive and efficient patient experience at the BlueHealth Baptist Care Center. The role includes greeting patients courteously, scheduling appointments, and ensuring that patients and the Care Center are ready before appointments, including verifying insurance and collecting necessary releases. The coordinator provides quality service in support of the Care Center’s commitment to patients’ holistic health journeys and aims to maintain high patient satisfaction across interactions. The role requires knowledge of and support for multiple functions as needed, professional representation of the Care Center, and promotion of its benefits and services.
Requirements
- Bachelor’s degree with at least a 3.0 GPA.
- Excellent active listening skills to clearly understand patients’ issues.
- Excellent communication skills to project a professional company image at all times.
- Proactive, service-oriented demeanor and ability to address potential issues or delays quickly.
Responsibilities
- Greet patients in a courteous manner.
- Schedule patients.
- Ensure patients and the Care Center are ready before appointments.
- Verify insurance and collect necessary releases.
- Provide quality service in support of patients’ holistic health journeys.
- Deliver a high level of patient satisfaction during patient interactions.
- Support multiple functions as needed.
- Represent BlueHealth Baptist Care Center professionally and promote its benefits and services.
- Address potential issues or delays proactively.
Benefits
- Comprehensive benefits package described as worth approximately one-third of salary compensation.
