Patient Service Coordinator

National Spine and Pain Centers•Harrisonburg, VA

9d•Onsite

About The Position

The Patient Service Coordinator is responsible for administrative functions involving front desk coordination, insurance coordination, and medical records. The role supports quality patient care by providing service excellence to patients, providers, and the organization. It is based in a fast-paced clinical office environment and involves regular interaction with patients, use of standard office equipment, and potential exposure to blood-borne pathogens or other diseases. Infection-control policies and procedures are practiced to minimize risks.

Requirements

High school diploma or GED equivalent.
At least one year of related administrative experience and/or training.
Ability to maintain complete confidentiality of information.
Excellent verbal and written communication skills.
Ability to demonstrate outstanding customer service while maintaining a high level of patient care.
Excellent organizational and multitasking skills with acute attention to detail.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to learn and use software for electronic patient medical records and practice-management scheduling systems.
Ability to operate a motor vehicle with a valid driver's license, as needed.
Ability to perform regular periods of sitting, standing, bending, walking, seeing, talking, and listening; full range of body motion, manual and finger dexterity, and effective hand-eye coordination; adequate visual acuity to read information; occasional reaching, stooping, kneeling, or crouching; and occasional pushing, pulling, lifting, or moving of up to 10 pounds.

Nice To Haves

Related administrative experience or training in a healthcare environment is preferred.

Responsibilities

Greet patients and collect required registration and visitation information and forms.
Complete patient check-in, including collecting and updating demographic and insurance information, ensuring registration forms are complete, and scanning insurance cards and photo IDs.
Help manage patient flow, communicate with patients about appointments, and maintain a clean waiting area.
Maintain patient schedules, including follow-up appointments, confirmations, and cancellations in accordance with established guidelines.
Answer calls routed through the center and ensure they are returned, transferred, or properly closed.
Review administrative messages in a timely manner and complete assigned system tasks, including replying to emails, distributing electronic faxes, and sending information to referring providers.
Back up the clinical team by helping expedite patient visits as needed.
Complete patient check-out, including scheduling follow-up or procedural appointments, issuing reminder cards, collecting co-pays or deductibles, and recording payment notes.
Obtain and verify patient demographic, insurance, and other pertinent information in new and current charts, and update systems when account information changes.
Contact primary and secondary insurers to verify eligibility and benefits, and document deductibles, co-pays, and referral or preauthorization requirements in accordance with policy.
Obtain insurance authorizations and provider referrals as required, ensuring documentation is in the system three days before appointments, except for add-ons.
Obtain Workers Compensation authorizations and approvals from applicable case managers or adjusters.
Complete electronic insurance verifications and notify patients of eligibility status.
Monitor appointment add-ons and complete insurance verifications by updating and reviewing assigned schedules, physicians, and offices.
Process prescription requests by obtaining pharmacy refill information, preparing request forms, delivering forms to providers, calling in permitted prescriptions when approved, and contacting patients when medications are ready for pickup.
Prepare charts in advance of appointments and track referrals and authorizations as required by insurance policies.
Print required patient forms and schedules for the following day's appointments.
Coordinate and transmit report and record requests to referring physician offices and other parties as requested by providers.
Print and copy chart paperwork for medical-record requests while following HIPAA and organizational compliance procedures.
Retrieve, file, and maintain patient charts in accordance with HIPAA and organizational compliance procedures.
Keep filing and patient-chart storage areas clean and organized.
Assist with training and monitoring administrative staff on customer service standards.
Assist with creating and managing employee task assignments and ensure accurate, timely completion.
Help assess, communicate, and continuously improve administrative workflows, processes, and policies.
Help ensure workspaces are organized, clean, and professional.
Understand, comply with, and enforce organizational policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
Follow applicable federal and state compliance regulations, the organization's Code of Conduct and Employee Handbook, compliance policies and procedures, and healthcare fraud, waste, and abuse laws.
Perform other duties as assigned.