Patient Service Coordinator

KidsCare Home Health•Dallas, TX

11d

About The Position

KidsCare Home Health is hiring a Patient Service Coordinator to work closely with the Physician Liaison RN team on non-clinical administrative duties and maintain timely departmental workflows. The role involves building and maintaining working relationships with referral sources and internal team members, communicating frequently, and following up diligently on outstanding requests. The position is based in a business-office environment with moderate noise.

Requirements

Zero to one year of administrative experience.
High school diploma or GED, or a combination of education and one year of experience.
Ability to read and write simple correspondence and speak effectively in small groups; more than one language may be required.
Ability to perform arithmetic operations with whole numbers, decimals, fractions, and units of measure.
Ability to interpret instructions and solve practical problems involving a variety of concrete variables.
Intermediate computer skills, including Microsoft Office Suite and database activity.
Ability to handle multiple tasks simultaneously.
Ability to use specific data-entry systems.

Responsibilities

Maintain open communication with Physician Liaison RNs, therapists, and physician offices.
Represent KidsCare Home Health professionally when interacting with physician offices.
Contact offices to verify and confirm receipt of new or outstanding orders and paperwork, and obtain status updates.
Verify client, primary care physician, and well-check information as needed.
Gather outstanding paperwork for the Community Relations team to deliver and obtain signatures on orders.
Follow up with physician offices on outstanding orders.
Attend team meetings as needed.
Comply with safety policies, practices, and procedures, and report unsafe activity to a supervisor.
Participate in team efforts to achieve departmental and company goals.
Assist with other duties as assigned.