Patient Service Coordinator

Children’s Minnesota • Minneapolis, MN

5d

About The Position

The Patient Service Coordinator (PSC) is a front-line team member who provides customer service to families, staff, and providers in person and by phone. The PSC supports a positive patient and family experience by answering questions promptly, warmly, and accurately. Responsibilities include orderly patient registration and check-in, obtaining complete and accurate demographic and financial information and required consents, supporting patient care in the clinics, and providing administrative support to the clinical area. The PSC also serves as a technology resource for the clinics.

The position is within Children’s Minnesota’s Psychiatric and Psychological departments, which provide services at the Minneapolis and St. Paul campuses and limited services at Woodwinds in Woodbury and Children’s West in Minnetonka. Services include individual and family therapy, psychological and neuropsychological assessment, and psychiatric evaluation and medication management for eligible patients.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Exceptional customer service skills.
• Strong computer skills, including Microsoft Word, Excel, or hospital technology systems.
• Ability to communicate and interact respectfully and professionally.
• Ability to contribute to a positive clinic teamwork environment.
• Ability to perform front desk clinic functions.
• HIPAA knowledge and ability to handle confidential information.
• Prompt and reliable attendance.
• Ability to use logical thinking to solve problems.
• Ability to multitask in a fast-paced work environment.

Nice To Haves

• Post-secondary education.
• At least one year of experience in a medical office setting.
• Knowledge of medical insurance.

Responsibilities

• Provide customer service to families, staff, and providers in person and by phone.
• Answer questions promptly, warmly, and accurately to promote a positive patient and family experience.
• Complete efficient and orderly patient registration and check-in.
• Obtain accurate and complete patient demographic and financial information and required consents.
• Support patient care in the clinics and provide administrative support to the clinical area.
• Serve as a technology resource for the clinics.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Retirement benefits
• Other fringe benefits
• Shift differentials or premium pay may be available for positions requiring night, weekend, or on-call work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED