Branch Customer Service Coordinator | Tempe, AZ

TTI•Tempe, AZ

About The Position

The Branch Customer Service Coordinator I supports the branch sales force by responding to customer inquiries, coordinating special customer requests, and resolving issues. The role helps ensure customer orders are accurate and delivered on time, provides order-status information by phone and email, and works with Sales Representatives and customers to resolve issues across the sales-to-shipping process. It also supports quoting, order confirmations, customer returns and replacement orders, and general sales activities. The coordinator may provide backup switchboard coverage during breaks and perform other related duties as assigned. This position is based in Tempe, Arizona. Candidates must be local or willing to relocate at their own expense; relocation assistance and visa sponsorship are not available. The position requires a U.S. Person as defined by ITAR and authorization to work in the United States.

Requirements

High school diploma or GED.
Six months of experience in customer support or a similar role, preferably in the electronics components industry, or an equivalent combination of education and experience.
Knowledge of company product lines, services, policies, and procedures.
Ability to use computer systems proficiently.
Excellent verbal and written communication skills.
Good telephone etiquette and ability to write routine business correspondence.
Ability to type 40 words per minute.
Beginning-level knowledge of Microsoft Office applications.
Ability to add, subtract, multiply, and divide units of measure, and compute rates, ratios, and percentages.
Must be a U.S. Person as defined by ITAR and authorized to work in the United States.

Nice To Haves

Customer support or similar experience in the electronics components industry.

Responsibilities

Verify and expedite customer orders to ensure accuracy and on-time delivery, coordinating special requests with the Branch Coordination group.
Respond to customer inquiries about order status by phone and email, using the sales database.
Coordinate issue resolution with Sales Representatives and customers to support a smooth sales-to-shipping process.
Assist Sales Representatives with customer quotes by checking stock and obtaining delivery information through computer supplier access.
Process order confirmation files by reviewing data and maintaining accuracy.
Participate in the company Total Quality process by following established policies and procedures.
Support Sales Representatives by returning customer calls, sending samples and sales literature, and researching and preparing customer return authorizations and replacement orders.
Provide backup switchboard coverage for the Director of First Impressions during breaks.
Perform other related duties as assigned.