Branch Customer Service Coordinator | Tempe, AZ

TTI, Inc.•Tempe, AZ

10h

About The Position

The Branch Customer Service Coordinator I supports the branch sales force by responding to customer inquiries, coordinating special customer requests, and helping resolve issues. The role works with customers, Sales Representatives, and the Branch Coordination group to support accurate orders and a smooth process from sales through shipping. It also provides administrative and customer-service support to the branch, including backup switchboard coverage.

Requirements

High school diploma or GED.
Six months of experience in customer support or a similar role, preferably in the electronics components industry, or an equivalent combination of education and experience.
Knowledge of company product lines, services, policies, and procedures.
Ability to use computer systems proficiently.
Excellent verbal and written communication skills.
Good telephone etiquette and ability to write routine business correspondence.
Ability to type 40 words per minute.
Beginning-level knowledge of Microsoft Office applications.
Ability to add, subtract, multiply, and divide units of measure.
Ability to compute rates, ratios, and percentages.
Must be a U.S. Person as defined by ITAR: a U.S. citizen, U.S. permanent resident, political asylee, or refugee.
Must be authorized to work in the United States; visa sponsorship is not available.

Nice To Haves

Experience in the electronics components industry.

Responsibilities

Verify and expedite customer orders to ensure accuracy and on-time delivery, coordinating special requests with the Branch Coordination group.
Answer customer inquiries by phone and email and provide order-status information using the sales database.
Coordinate issue resolution with Sales Representatives and customers to support a smooth sales-to-shipping process.
Assist Sales Representatives with customer quotes by performing stock checks and obtaining delivery information through computer supplier access.
Process order confirmation files by reviewing data and maintaining accuracy.
Participate in the company Total Quality process by following established policies and procedures.
Support Sales Representatives by returning customer calls, sending samples and sales literature, and researching and preparing customer return authorizations and replacement orders.
Provide backup coverage for the Director of First Impressions by covering the switchboard during breaks.
Perform other related duties as assigned.