Branch Coordinator & Customer Service Representative

BTC Bank•Cameron, MO

2d•Onsite

About The Position

BTC Bank is a community bank focused on personal customer service and supporting local communities. The Branch Coordinator & Customer Service Representative manages overall retail operations at the Cameron, Missouri location, ensuring that customer services are implemented efficiently and satisfactorily in accordance with bank policies and procedures. The position also manages and directs retail personnel. The role combines cash handling and routine transactions with product and service sales, referrals, customer relationship building, and customer support. It includes oversight, training, coaching, and development of branch employees, as well as maintaining customer relations, accurate and secure cash operations, and various customer, payment, and records processes. The schedule is Monday through Friday, 7:45 a.m. to 5:00 p.m., with a rotating Saturday schedule from 7:45 a.m. to noon. The position reports to the Market President.

Requirements

Three to five years of cash handling experience preferred.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Excellent computer proficiency, including MS Office, Excel, and Outlook.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and complete assignments within the parameters of instructions, prescribed routines, and standard accepted practices.
Ability to perform essential job functions safely and successfully, consistent with applicable ADA, FMLA, and other federal, state, and local standards, including qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with applicable ADA, FMLA, and other federal, state, and local standards.

Nice To Haves

Bachelor’s degree in economics or finance preferred; equivalent work experience will be considered.
Three to five years of cash handling experience preferred.

Responsibilities

Manage overall retail operations to support efficient and satisfactory customer services in accordance with bank policies and procedures.
Manage and direct retail personnel, providing oversight in accordance with organizational policies and procedures.
Coach, mentor, and develop staff; oversee new employee onboarding and provide career development planning and opportunities.
Delegate responsibilities, encourage employees to take ownership of their jobs and goals, and expect accountability and regular feedback.
Train department personnel; review and evaluate performance; and recommend salary adjustments, promotions, discharges, and other personnel-related actions.
Handle cash and basic transactions, sell products and services, and refer customers to other lines of business.
Develop and maintain customer relations and provide exceptional customer service while maintaining bank cash accurately and securely.
Assist personnel with routine account-related customer requests, including funds transfers, automatic transfers, stop payments, deposit products and service charges, debit card usage and limits, checking and savings transactions, funds availability, and third-party check verification requests.
Assist personnel in verifying information on ATM/debit card applications against customer database information.
Distribute and properly log customer hold statements and check orders held by the bank.
Process lockbox payments, including preparing deposits and transmitting daily reports.
Maintain bank files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation, and general correspondence.
Perform other duties as assigned.