Teller - Tempe Branch

Exciting • Tempe, AZ

1d

About The Position

Tellers contribute to the success of the credit union and its members by delivering accurate, efficient, and exceptional service. They build trust through member transactions, handle cash responsibly, and engage in basic consultative conversations to identify member needs. Tellers perform transactions with precision, follow operational and compliance standards, and provide courteous, solutions-oriented support. As members of the branch team, they develop knowledge of credit union products and services, support members’ financial wellbeing, promote self-service adoption, and help maintain a welcoming, inclusive branch environment.

The role includes welcoming members, managing lobby traffic and appointment scheduling, processing deposits, withdrawals, check payments, and account servicing, and resolving issues while promptly addressing potential fraud or security concerns. Tellers use digital tools and CRM systems to complete transactions, maintain data integrity, and help members adopt self-service options. They participate in coaching, feedback, and cross-training to develop their skills and support branch goals. Other duties may be assigned.

Requirements

• High school diploma or GED.
• At least 1 year of experience in sales and service.
• Demonstrated accuracy and focus in processing transactions, maintaining records, and following procedures, including proactively recognizing and resolving discrepancies.
• Genuine care, patience, and professionalism in member interactions, with the ability to recognize and respond appropriately to members’ emotions.
• Ability to adapt to changing processes, technologies, and priorities while maintaining a positive, solutions-focused mindset in a fast-paced environment.
• Clear, confident communication and active listening skills.
• Ability to contribute to branch goals through teamwork, communication, shared accountability, peer support, and fostering an inclusive environment.
• Comfort with technology and eagerness to learn new systems and tools, receive feedback, and pursue professional growth.

Nice To Haves

• Previous experience with cash handling.
• Previous financial institution experience.
• State Notary certification within 30 days.

Responsibilities

• Welcome members to the branch, manage lobby traffic and appointment scheduling, and provide courteous, professional, solutions-oriented support.
• Process member transactions, including deposits, withdrawals, check payments, and account servicing, accurately and carefully.
• Follow operational and compliance standards, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify financial needs, provide basic financial guidance, and submit qualified referrals.
• Use digital tools and CRM systems to complete transactions accurately and maintain data integrity.
• Promote self-service options and help members adopt digital tools.
• Participate in coaching, feedback sessions, and cross-training to improve performance and support branch goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED