Teller - Tempe Branch

Desert Financial Credit Union • Tempe, AZ

2d • Onsite

About The Position

Tellers support Desert Financial Credit Union and its members by delivering accurate, efficient, and exceptional service. They build trust through member transactions, handle cash responsibly, and have basic consultative conversations to identify member needs. They perform transactions precisely, follow operational and compliance standards, and provide courteous, solutions-oriented support. As part of the branch team, they develop foundational knowledge of credit union products and services, help support members’ financial wellbeing, promote self-service adoption, and maintain a welcoming, inclusive branch environment.

Requirements

• High school diploma or GED.
• At least 1 year of experience in sales and service.
• Accuracy and focus in processing transactions, maintaining records, and following procedures, including proactively recognizing and resolving discrepancies.
• Care, patience, and professionalism in member interactions; ability to recognize member emotions and respond appropriately.
• Ability to adapt to changing processes, technologies, and priorities while maintaining a positive, solutions-focused approach in a fast-paced environment.
• Clear, confident communication and active listening skills.
• Ability to contribute to branch goals through teamwork, communication, shared accountability, and support for an inclusive environment.
• Comfort with technology and eagerness to learn systems and tools, receive feedback, and pursue professional growth.

Nice To Haves

• Previous cash-handling experience.
• Previous financial institution experience.
• State notary certification within 30 days.

Responsibilities

• Welcome members to the branch, manage lobby traffic and appointment scheduling, and provide courteous, professional, solutions-oriented support that fosters trust.
• Process deposits, withdrawals, check payments, and account servicing accurately and carefully.
• Follow operational standards and compliance policies, take ownership of resolving issues, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify financial needs, provide basic financial guidance, and submit qualified referrals.
• Use digital tools and CRM systems to complete transactions accurately, maintain data integrity, and help members adopt self-service options.
• Participate in coaching, feedback sessions, and cross-training to develop skills and support branch goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED