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Try It Now, FreeA strong Bank Teller resume should emphasize accuracy, customer service, and cross-selling abilities. Highlight your experience in managing high-volume transactions, implementing new systems or procedures, and improving customer satisfaction scores. Additionally, showcase your ability to identify and resolve discrepancies, maintain compliance, and contribute to the overall success of the bank.
Emma Lee
emma@lee.com
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(802) 333-5068
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linkedin.com/in/emma-lee
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@emma.lee
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Bank Teller
Highly skilled Bank Teller with 4 years of experience in managing high-volume branches, consistently exceeding cross-selling goals by 25%, and implementing new customer service training programs resulting in a 15% improvement in customer satisfaction scores. Proven track record in identifying and resolving discrepancies in cash drawer balancing procedures, resulting in a 20% reduction in errors and improved accuracy. Committed to maintaining strong customer relationships and ensuring compliance with banking regulations.
WORK EXPERIENCE
Bank Teller
03/2022 – Present
Harbor Bank.
- Consistently exceeded monthly cross-selling goals by 25%, resulting in increased revenue for the bank.
- Implemented a new customer service training program for new hires, resulting in a 15% improvement in customer satisfaction scores.
- Identified and resolved discrepancies in cash drawer balancing procedures, resulting in a 20% reduction in errors and improved accuracy.
Bank Branch Manager.
03/2020 – 03/2022
Pinecrest Financial.
- Managed a high-volume branch, processing an average of 200 transactions per day with 100% accuracy.
- Developed and implemented a new loan payment processing system, resulting in a 30% reduction in processing time and improved customer satisfaction.
- Collaborated with the branch manager to implement new security procedures, resulting in a 50% reduction in security incidents.
Bank Teller
03/2019 – 03/2020
Bayview Financial.
- Consistently met or exceeded monthly transaction processing goals, averaging 95% accuracy.
- Developed and maintained strong customer relationships, resulting in a 20% increase in customer retention rates.
- Identified and resolved compliance issues, resulting in a 100% compliance rating during internal audits.
SKILLS & COMPETENCIES
- Customer service
- Cross-selling
- Cash handling
- Attention to detail
- Transaction processing
- Problem-solving
- Compliance and regulatory knowledge
- Time management
- Communication
- Relationship building
- Teamwork
- Security procedures
- Training and development
- Loan payment processing
- Adaptability to new technologies
COURSES / CERTIFICATIONS
Certified Bank Teller (CBT)
04/2023
American Bankers Association (ABA)
American Bankers Association (ABA) Bank Teller Certificate
04/2022
American Bankers Association
National Check Professional (NCP) Certification
04/2021
ECCHO (Electronic Check Clearing House Organization)
Education
Associate of Applied Science in Banking and Finance
2016 - 2020
Madison Area Technical College
Madison, WI
Banking and Finance
Customer Service
