Teller FT-Tempe

FIRST CREDIT UNION•Tempe, AZ

4d•Onsite

About The Position

First Credit Union is seeking a Teller to serve members across in-person, phone, and digital channels. The role performs a range of financial transactions, maintains accurate records, builds new member relationships, and strengthens existing ones while delivering a positive member experience. Tellers explain and promote credit union products and services, resolve member concerns, and represent the credit union and its FIRST values. The position is based in a branch, requires physical presence, and may involve periodic travel to other FCU locations.

Requirements

High school diploma or equivalent.
Customer service experience.
Outstanding member service orientation.
Strong numeric ability.
Accuracy and attention to detail.
Computer proficiency.
Stress management and composure.
Good listening and communication skills.
Honesty and integrity.
Teamwork.
Ability to work a flexible schedule Monday through Friday, 7:45 a.m. to 6:30 p.m.
Ability to lift and/or move up to 25 pounds, with manual dexterity and ability to bend, stoop, or stand as necessary.
Physical presence in the branch setting is required.

Nice To Haves

Previous cash handling experience.
Previous experience with a credit union is highly desirable.
Multilingual capabilities, including Spanish.

Responsibilities

Welcome members and provide friendly, respectful, timely, accurate, and efficient service.
Process deposits of share drafts, checks, and cash, verifying amounts and endorsements and accurately recording transactions.
Support mail and email transactions as needed.
Cash checks, process withdrawals, and disburse funds after verifying member identification and account balances.
Maintain current knowledge of credit union products, services, policies, procedures, rules, regulations, and robbery procedures.
Promote, explain, refer, and cross-sell credit union services, including electronic services, cards, accounts, and loans.
Process consumer loan, credit card, home loan, and other payments, verify amounts due, and post payments accurately.
Provide member receipts and place holds on accounts for uncollected funds.
Prepare, count, and package coin and currency for courier shipment.
Reconcile the cash drawer or recycler daily, investigate discrepancies, and report unresolved differences to the manager.
Process night-drop and mail deposits and payments daily, recording them according to established procedures.
Assist with daily opening and closing procedures to support security and compliance.
Contact existing members for follow-up, cross-selling, promotional offers, and campaign engagement.
Scan daily work, perform other teller functions as needed, and assist colleagues with tasks and assignments.
Keep the teller station stocked with necessary supplies.
Troubleshoot and resolve member concerns in a timely manner.
Follow internal controls and established policies and procedures.
Complete required training to attain the Member Service Representative title within the expected time frame.
Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).