Teller: RDO FT

Frontwave Credit Union•Oceanside, CA

6d•Onsite

About The Position

As a Teller, you provide a variety of teller functions, including processing deposits, withdrawals, and loan payments. You balance daily transactions and verify cash totals. The role serves members through efficient transaction processing and assistance with account information and service requests, while identifying opportunities to recommend products and services. All duties must comply with applicable laws, regulations, and Credit Union policies and procedures. Frontwave Credit Union is a member-owned, not-for-profit financial institution serving San Diego, Riverside, San Bernardino, and Imperial counties. Founded in 1952, it has 18 branches, 125,000 members, and more than $1.8 billion in assets. The organization focuses on consumer solutions and exceptional service, using technology to enhance members’ quality of life. Member-facing work at branches may require standing. Suitable seats are provided near the work area, and employees may use them when doing so does not interfere with their duties. The stated salary range is $17.87 to $26.81 per hour.

Requirements

High school diploma or GED.
Six months of Teller or equivalent experience at a credit union or similar financial institution.
Applicants considered for the Teller Trainee level must have at least six months of cash-handling experience with increasing responsibility, including balancing a cash drawer or cash register at the beginning or end of a shift.
Ability to perform member-facing duties that may require standing.

Responsibilities

Process teller functions efficiently and effectively.
Receive checks and cash for deposits and payments, verify amounts, and examine checks for endorsements and negotiability.
Cash checks and disburse money after verifying signatures and customer balances.
Enter customer transactions into the computer and issue computer-generated receipts.
Place holds on accounts for uncollected funds in accordance with check-hold policies.
Order daily cash supplies and count incoming cash.
Balance currency, coin, and checks in the cash drawer at the end of the shift and compare totals with computer data.
Process negotiable instruments, including government bonds, wire transfers, cashier’s checks, Visa gift cards, and Western Union wires.
Process payments and deposits received through night drop and mail.
Process share-branching transactions for guest members according to FSCC guidelines.
Process general-ledger debits and credits, such as ATM, Coinstar, and miscellaneous fee transactions.
Handle requests regarding basic account information, changes, stop payments, and rates.
Cross-sell products and services to meet member needs.
Process more complex requests, including mortgage payments, ACH transfer setup, ATM plastic setup and card ordering, and online check ordering.
Follow the Red Flag Program Policy and identify red flags that may indicate identity-theft risk to members or risk to the credit union’s safety and soundness.
Perform duties in compliance with applicable laws, regulations, and Credit Union policies and procedures.