Service Coordinator Jobs

About The Position

Requirements

• Strong organizational skills and attention to detail.
• Commitment to providing an exceptional customer experience.
• Proactive, take-action attitude and strong problem-solving skills.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• High proficiency in Microsoft Office 365 and other essential business applications.
• Ability to manage multiple priorities accurately in a fast-paced office environment.
• Ability to learn and use multiple business systems for scheduling, tracking, reporting, and customer communication.
• High school graduate or GED.
• Minimum of 2 years of successful customer service experience.

Nice To Haves

• Experience in the construction, building materials, or supply industry.

Responsibilities

• Follow Pella Carolina policies and maintain high standards of personal ethics.
• Promote safety and accountability by following established protocols, identifying potential risks, and fostering a shared priority for workplace safety.
• Process service claims submitted by internal departments and cases submitted by existing customers and national accounts.
• Provide exceptional customer service and build positive relationships with customers and team members.
• Manage incoming and outgoing calls and emails professionally.
• Make reminder calls or send emails and confirm service dates with customers.
• Order parts for service claims and tickets in a timely manner.
• Coordinate service schedules with Service Technicians and internal departments.
• Develop and implement action plans to resolve customer issues.
• Prepare and submit required documentation for Pella warranty claims.
• Close jobs and email completion information for filing.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance, effective the first of the month after 30 days of employment.
• 401(k) with matching: 100% of the first 1% contributed and 50% of the next 5%, after 1 year of employment.
• 10 paid holidays.
• Vacation/PTO.
• Life insurance.
• Comprehensive benefit packages.
• Investment in employees' personal and professional growth.