Service Delivery Coordinator

DecisionPoint Technologies•Greensboro, NC

2d•Onsite

About The Position

The Service Delivery Coordinator reports to the Director of Operations and coordinates customer order fulfillment from receipt through final shipment. The role ensures customer requirements, project specifications, quality standards, and delivery commitments are met. It serves as the primary link between customer requirements, Project Management, and warehouse operations by monitoring order progress, communicating priorities, identifying risks, and coordinating issue resolution. The position supports accurate, timely, and consistent service delivery through organization, communication, and problem-solving, including proactively addressing issues before they affect customer satisfaction. It is a non-supervisory role performed across office, warehouse, and shipping environments. Normal hours are generally 8:00 a.m.–5:00 p.m., with occasional work outside normal business hours based on operational needs.

Requirements

2–4+ years of experience in warehouse operations, order fulfillment, logistics coordination, project coordination, or a related field.
Working knowledge of Warehouse Management Systems (WMS).
Basic to intermediate proficiency with Excel or comparable reporting tools.
Demonstrated ability to identify, document, and act on quality issues under schedule pressure.
Strong organizational and problem-solving skills.
Excellent written and verbal communication skills.
Ability to communicate problems early and clearly before they become customer-facing.
Ability to coordinate work across teams without formal authority over the individuals performing the work.
Strong attention to detail and follow-through.
Ability to manage multiple orders, priorities, and deadlines in a fast-paced warehouse environment.
High school diploma or equivalent required.
Ability to perform essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to safely navigate the warehouse and perform the visual, hearing, communication, and manual coordination tasks necessary for essential duties.

Nice To Haves

Experience supporting customer accounts or working in a customer-focused operational environment.

Responsibilities

Coordinate customer orders from receipt and intake through picking, packing, quality control, and shipment, ensuring accuracy, timeliness, and compliance with customer requirements and service-level agreements.
Review customer orders and specifications for quantities, product condition, packaging, labeling, documentation, and shipping information.
Monitor order progress, identify potential delays or discrepancies, and coordinate resolution or escalation.
Conduct or coordinate quality checks before shipment; document quality concerns, maintain quality holds when requirements are not met, and escalate issues to the Logistics Manager and applicable Project Manager.
Coordinate daily warehouse fulfillment and shipping activities with warehouse personnel to prioritize work and meet customer commitments.
Verify outbound orders are packed, labeled, and documented properly, and ensure shipment confirmations and tracking information are issued accurately and promptly.
Maintain knowledge of customer-specific requirements and act as the primary warehouse-side coordination link with Project Management.
Provide timely order-status updates, communicate operational constraints and potential service risks, and relay changes to customer requirements to appropriate personnel.
Maintain accurate records of order status, quality inspections, service exceptions, shipment details, and corrective actions.
Identify recurring issues affecting order accuracy, delivery performance, and quality, and recommend practical process improvements to improve consistency, efficiency, and customer satisfaction.