Service Delivery Coordinator

Revivn•Brooklyn, NY

1d•Hybrid

About The Position

Revivn is hiring a Service Delivery Coordinator for its Customer Experience team. The role coordinates day-to-day pickups and owns onsite services from initial customer contact through completion. Onsite services include serialization, shredding, server and data-center decommissions, white glove moves, and other work requiring an onsite team. The coordinator scopes customer projects, plans and schedules work with partners, assigns partners, handles exceptions, and serves as the primary source of status information for customers and the account team. The role includes travel to partner sites around the domestic United States, as well as local travel to customer sites and occasional U.S. travel for larger projects. The position is based onsite at Revivn’s Brooklyn Navy Yard office, with remote work on Wednesdays. It reports to the Director of Customer Experience and works closely with every team at Revivn. The expected salary is $68,500–$72,000 per year. Compensation also includes medical, dental, and vision coverage and a 401(k) plan.

Requirements

At least 2 years of experience in logistics, dispatch, field operations, or project coordination.
Experience running projects with outside vendors or field teams while adapting to changing plans and delivering results.
Comfort communicating directly with customers, including IT, facilities, and security teams at business customers.
Strong attention to detail and the ability to confirm requirements before work begins.
Comfort working with spreadsheets, logistics or TMS software, and multiple systems at once.
Strong written and verbal communication skills, including the ability to provide clear status updates concisely.
Ability to manage and prioritize many open pickups and projects at once.

Nice To Haves

Experience with IT asset disposition, data-center decommissions, office moves, or white glove logistics.
Experience with certificates of insurance, building access requirements, or union buildings in the NYC area.
Experience with a ticketing or project management tool.

Responsibilities

Own onsite projects end to end, including scoping, scheduling, partner assignment, site requirements, day-of execution, and closeout.
Join customer calls to confirm project locations, device counts, equipment, building rules, timelines, and expected deliverables.
Collect site requirements in advance, including certificates of insurance, building access and loading dock details, union requirements, crew names, and access or ticket numbers.
Build and share clear project plans and keep customers, account managers, and partners informed as work progresses.
Be onsite or on call during larger projects to resolve issues in real time.
Confirm project completion with customers and hand off collected information for reporting, billing, and earnings closeout.
Schedule and manage domestic pickups in the logistics platform, including partner assignment, appointments, and freight handoffs.
Monitor pickups and shipments for exceptions such as no-shows, missed windows, short trucks, and scope changes.
Provide the Customer Experience Associate with timely, accurate pickup status, ETA, and next-step information.
Escalate delays, service failures, and safety concerns to the appropriate partner or teammate.
Coordinate with regional logistics partners and specialized vendors on quotes, scheduling, site requirements, and performance.
Track partner reliability, cost, and on-time performance, and flag recurring issues.
Maintain vendor records, including certificates of insurance, onboarding documents, and price lists.
Keep pickup and project data accurate across the logistics platform, customer app, and internal tools.
Report on pickup and project performance, including on-time rate, time from request to scheduling, partner failures, and cost per job.
Document onsite processes and use AI tools such as Claude and ChatGPT to automate repeatable work.