Service Delivery Coordinator

Aristocrat Gaming • Las Vegas, NV

1d

About The Position

The Service Delivery Coordinator is a key point of coordination for customer service scheduling at casino locations. The role develops executable service plans by evaluating workforce needs, regulatory notifications, travel time, site readiness, dependencies, and expected service duration. It partners with regional POD teams, Project Managers, and other internal and external stakeholders to coordinate service delivery, transportation, documentation, and customer commitments.

The coordinator uses business systems to plan and track work, maintain accurate records, resolve data inconsistencies and delivery blockers, manage assigned portions of the game scheduling pipeline, and identify or address service, logistics, regulatory, site-readiness, and customer risks. The position also coordinates service documentation and closure activities to support accurate completion and timely business follow-through.

Requirements

• Be self-motivated and organized, and collaboratively coordinate multiple ongoing service, logistics, and customer priorities while contributing to a POD team.
• Demonstrate the ability to build and complete coordinated work plans involving Field Service resources, transportation providers, customers, and cross-functional partners.
• Have strong judgment and problem-solving skills, including evaluating dependencies, identifying delivery risks, resolving exceptions, and raising concerns appropriately.
• Adapt to changing customer needs, operational conditions, priorities, and timeframes.
• Have strong customer-facing communication skills and the ability to explain complex scheduling or logistics information as clear expectations and next steps.
• Collaborate with internal and external customers without direct authority.
• Have experience operating diverse business systems and maintaining accurate, timely data across service, sales, ERP, scheduling, and transportation functions.
• Maintain attention to detail, follow-through, and accountability for assigned commitments.

Nice To Haves

• Experience in service delivery, order management, field service coordination, logistics, transportation, customer operations, or a related environment.

Responsibilities

• Serve as a primary coordination contact for customers scheduling services at casino locations.
• Evaluate workforce requirements, regulatory notifications, resource travel time, site readiness, dependencies, and expected service duration to develop an executable delivery plan.
• Partner with a regional POD team to coordinate on-site services and transportation, prioritize tasks, assess risks, and meet customer commitments.
• Use Remedy, Retriever, Salesforce Service Cloud (FSL), Salesforce, and applicable ERP tools to coordinate work, maintain accurate records, and provide timely information to collaborators.
• Coordinate game transportation with outside carriers using e2Open (TMS), including cross-docking requirements, delivery constraints, and exception management.
• Maintain accurate Sales, ERP, scheduling, and service data to support planning, delivery, forecasting, and reporting, and resolve inconsistencies that could affect customer commitments.
• Coordinate service and logistics blocking issues by assessing impact, engaging appropriate partners, recommending next steps, and communicating risks or changes.
• Manage assigned portions of the game scheduling pipeline and proactively identify risks involving service, transportation, regulation, site readiness, or customers; initiate appropriate corrective workflows.
• Partner with Project Managers and cross-functional teams to coordinate assigned service, scheduling, logistics, transportation, and documentation activities supporting project results.
• Coordinate required documentation and closure activities from Field Service through Sales and other internal groups to support accurate service completion and timely business follow-through.
• Perform other duties and responsibilities as assigned.

Benefits

• May be eligible, depending on role and location, for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed