Service Delivery Coordinator

Revivn•New York, NY

2d•$68,500 - $72,000•Hybrid

About The Position

Revivn is hiring a Service Delivery Coordinator for its Customer Experience team. The role coordinates domestic pickups and owns onsite services for enterprise customers, including serialization, shredding, server and data-center decommissions, white-glove moves, and other projects requiring an onsite team. The coordinator manages projects from initial customer scoping and partner planning through execution, customer confirmation, and closeout. This includes assigning partners, collecting site requirements, managing exceptions, and keeping customers, account teams, and vendors informed. The position is based onsite at Revivn’s Brooklyn Navy Yard office, with remote work on Wednesdays. It involves local travel to customer sites and occasional travel to partner sites across the domestic United States for larger projects. The coordinator works closely with all Revivn teams and reports to the Director of Customer Experience. Revivn helps enterprises manage technology at end of life by repurposing usable hardware, making it available to people who lack dedicated computer access or cannot afford new technology. The company describes itself as profitable and rapidly growing and is committed to an inclusive, nondiscriminatory workplace.

Requirements

At least 2 years of experience in logistics, dispatch, field operations, or project coordination.
Experience managing projects with outside vendors or field teams and delivering despite changing plans.
Comfort communicating directly with customers, including business IT, facilities, and security teams.
Strong attention to detail and the ability to confirm requirements before work begins.
Comfort working with spreadsheets, logistics or transportation management software, and multiple systems simultaneously.
Strong written and verbal communication skills, including the ability to provide concise, clear status updates.
Ability to manage and prioritize many open pickups and projects.

Nice To Haves

Experience with IT asset disposition, data-center decommissions, office moves, or white-glove logistics.
Experience with certificates of insurance, building access requirements, or union buildings in the New York City area.
Experience with a ticketing or project management tool.

Responsibilities

Manage onsite projects end to end, including scoping, scheduling, partner assignment, site requirements, execution, and closeout.
Join customer calls to confirm project locations, device counts, equipment, building rules, timelines, and expected deliverables.
Collect pre-job requirements such as certificates of insurance, building access and loading dock details, union requirements, crew names, and access or ticket numbers.
Create and share project plans and keep customers, account managers, and partners updated.
Be onsite or on call during larger projects to address problems in real time.
Confirm project completion with customers and hand off collected information for reporting, billing, and earnings closeout.
Schedule and manage domestic pickups in the logistics platform, including partner assignments, appointments, and freight handoffs.
Monitor active pickups and shipments and identify exceptions such as no-shows, missed windows, short trucks, and scope changes.
Provide the Customer Experience Associate with timely, accurate pickup statuses, ETAs, and next steps.
Escalate delays, service failures, and safety concerns to appropriate partners or teammates.
Coordinate with regional logistics partners and specialized vendors on quotes, scheduling, site requirements, and performance.
Track partner reliability, cost, and on-time performance and flag recurring issues.
Maintain vendor records, including certificates of insurance, onboarding documents, and price lists.
Keep pickup and project data accurate across the logistics platform, customer app, and internal tools.
Report pickup and project performance, including on-time rate, request-to-schedule time, partner failures, and cost per job.
Document onsite processes and use AI tools such as Claude and ChatGPT to automate repeatable work.