Service Delivery Coordinator

Aristocrat Technologies • Las Vegas, NV

3d

About The Position

The Service Delivery Coordinator at Aristocrat helps ensure smooth service delivery, manage logistics, and improve the customer experience. The role serves as a primary coordination contact for customers scheduling services at casino locations and works with regional POD teams, Project Managers, Field Service, transportation providers, and other cross-functional partners to plan and coordinate service activities.

The coordinator evaluates workforce needs, regulatory notifications, travel time, site readiness, dependencies, service duration, transportation constraints, and risks to develop executable delivery plans. The role uses service, sales, ERP, scheduling, and transportation systems to coordinate work, maintain accurate records, resolve data inconsistencies, manage blocking issues, and communicate updates. It also coordinates assigned scheduling pipeline activities, documentation, and service closure so work is completed accurately and followed through in a timely manner.

Requirements

• Be self-motivated and organized, and able to collaboratively coordinate multiple ongoing service, logistics, and customer priorities while contributing effectively within a POD team.
• Demonstrate the ability to build and complete coordinated work plans involving Field Service resources, transportation providers, customers, and cross-functional partners.
• Have strong judgment and problem-solving skills, including evaluating dependencies, identifying delivery risks, resolving exceptions, and raising concerns appropriately.
• Adapt to changing customer needs, operational conditions, priorities, and timeframes.
• Have strong customer-facing communication skills and the ability to translate complex scheduling or logistics information into clear expectations and next steps.
• Be able to collaborate with internal and external customers without direct authority.
• Be experienced in operating diverse business systems and maintaining accurate, timely data across service, sales, enterprise resource planning, scheduling, and transportation functions.
• Maintain attention to detail, follow-through, and accountability for assigned commitments.

Nice To Haves

• Experience in service delivery, order management, field service coordination, logistics, transportation, customer operations, or a related environment.

Responsibilities

• Serve as a primary coordination contact for customers scheduling services at casino locations.
• Evaluate workforce requirements, regulatory notifications, resource travel time, site readiness, dependencies, and expected service duration to develop executable delivery plans.
• Partner with a regional POD team to coordinate on-site services and transportation, prioritize tasks, assess risks, and meet customer commitments.
• Use Remedy, Retriever, Salesforce Service Cloud (FSL), Salesforce, and applicable ERP tools to coordinate work, maintain accurate records, and provide timely information to collaborators.
• Coordinate game transportation with outside carriers using e2Open (TMS), including cross-docking requirements, delivery constraints, and exception management.
• Maintain accurate Sales, ERP, scheduling, and service data to support planning, delivery, forecasting, and reporting, and resolve inconsistencies that could affect customer commitments.
• Coordinate service and logistics blocking issues by assessing impact, engaging appropriate partners, recommending next steps, and communicating risks or changes.
• Manage assigned portions of the game scheduling pipeline.
• Proactively identify service, transportation, regulatory, site-readiness, or customer risks and initiate appropriate corrective workflows.
• Partner with Project Managers and cross-functional teams to coordinate assigned service, scheduling, logistics, transportation, and documentation activities.
• Coordinate documentation and closure activities from Field Service through Sales and other internal groups to support accurate completion of services and timely business follow-through.
• Perform other duties and responsibilities as assigned.

Benefits

• Potential eligibility, depending on role and location, for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed