Service Coordinator II - Energy Systems

Generac • Denver, CO

1d

About The Position

Energy Systems is seeking a Service Coordinator II to join its Service Department. Energy Systems is a full-service distributor of Generac equipment and solutions, providing sales, service, and rentals. The Service Coordinator II is the first point of contact for customers and coordinates service operations from job creation through completion. The role manages service calls, technician scheduling and dispatching, work-order tracking, invoicing, and contract setup, while maintaining accurate records and timely communication with customers and internal teams. The coordinator also supports and mentors other service roles to strengthen department performance.

Requirements

• High school diploma.
• At least 3 years of administrative experience in a service-related business.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Working knowledge of business enterprise systems, such as FieldServio or SAP.
• Ability to interpret schematic and service documentation.
• Strong organizational and time-management skills, including the ability to prioritize tasks.
• Interpersonal skills to work collaboratively with internal teams and external customers.
• Basic math skills for percentages, multipliers, sales tax, and order totals.
• Ability to remain calm and effective under pressure.

Nice To Haves

• Bachelor’s degree in Business or a related field.
• Degree in Diesel Technology or a related discipline.
• At least 5 years of administrative experience in a service-related business.
• At least 5 years of experience scheduling field technicians and/or in customer service.

Responsibilities

• Create jobs and answer incoming service calls.
• Assist with technician scheduling and dispatching.
• Schedule preventative maintenance and repairs with customers.
• Manage open work orders, including updating customer portals as needed.
• Track jobs through completion and ensure completed work is invoiced properly.
• Process new contracts and renewals in the company’s electronic management system.
• Meet regularly with the service operations team to review priorities.
• Provide support to other Service Department roles as needed.
• Participate in a rotating on-call schedule every 4–5 weeks to handle emergency calls.
• Provide guidance and mentorship to Service Coordinator I team members.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Fun Days and employee engagement days.
• Product discounts and loan programs.
• Variable compensation, including short-term and long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED