Service Coordinator II - Energy Systems

Generac Power Systems•Denver, CO

3d•$22 - $32

About The Position

Energy Systems, a full-service Generac equipment and solutions distributor providing sales, service, and rentals, is seeking a Service Coordinator II for its Service Department. This role is the first point of contact for customers and coordinates service calls, job tracking, invoicing, and contract setup. The coordinator helps ensure smooth workflows, timely communication, and high-quality service delivery while supporting customers and internal teams. The Service Coordinator II supports service operations from start to finish by coordinating technicians, responding to customer needs, and maintaining accurate records. The position also provides guidance and mentorship to Service Coordinator I team members. It participates in a rotating on-call schedule every 4–5 weeks to handle emergency calls. The role offers an hourly rate of $22.00–$32.00 USD and is eligible for variable compensation, including short-term and long-term incentives.

Requirements

High School Diploma.
At least 3 years of administrative experience in a service-related business.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Working knowledge of business enterprise systems.
Ability to interpret schematic and service documentation.
Strong organizational and time management skills to prioritize tasks.
Interpersonal skills to work collaboratively with internal teams and external customers.
Basic math skills for percentages, multipliers, sales tax, and order totals.
Ability to remain calm and effective under pressure.

Nice To Haves

Bachelor’s degree in Business or a related field.
Degree in Diesel Technology or a related discipline.
At least 5 years of administrative experience in a service-related business.
At least 5 years of experience scheduling field technicians and/or providing customer service.
Experience with business enterprise systems such as FieldServio or SAP.

Responsibilities

Create jobs, answer incoming service calls, and assist with technician scheduling and dispatching.
Schedule preventative maintenance and repairs with customers.
Manage open work orders, including updating customer portals as needed.
Track jobs through completion and ensure proper invoicing of completed work.
Process new contracts and renewals in the company’s electronic management system.
Meet regularly with the service operations team to review priorities.
Provide support to other Service departmental roles as needed.
Participate in a rotating on-call schedule every 4–5 weeks to handle emergency calls.
Provide guidance and mentorship to Service Coordinator I team members.