Service Coordinator II

National Church Residences•Norwich Township, MI

11d

About The Position

The Service Coordinator coordinates programs and services to help eligible participants maintain quality of life and age in place, using a person-centered approach. Under general supervision, the role coordinates group-based programs and individual services, conducts non-clinical assessments and screenings, makes referrals, monitors services, and helps participants access community resources. The coordinator collaborates with community agencies, care and service colleagues, participants, families, volunteers, and other partners. The role also maintains a resource directory, organizes educational events, and helps build informal support networks. The position requires timely and accurate electronic and written documentation, including assessments, service records, care plans, referral follow-up, and reports for funders and quality reviews. The coordinator manages a caseload, responds professionally to communications, records labor time, follows program and regulatory requirements, and works independently as well as with a team. Occasional travel may be required. The role involves variable indoor and outdoor temperatures and some exposure to noise, dust, heat, and oil.

Requirements

High school diploma or GED.
At least two years of experience in social service delivery with elderly people, people with disabilities, and/or families.
Working knowledge of supportive services and other resources in the area served by the project.
Demonstrated ability to advocate, organize, problem-solve, and produce results for participants.
Good communication, comprehension, and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite, and the World Wide Web, demonstrated by passing a computer literacy test.
Ability to apply common-sense understanding to carry out detailed instructions.
Ability to perform basic arithmetic and money calculations, using a calculator or Excel spreadsheet as needed.
Ability to speak, read, write, and understand English.
Ability to plan and arrange work independently, referring unusual matters to a supervisor.
Ability to meet the assigned caseload ratio of more than 1.25 units or individuals per scheduled hour per pay, subject to program and department requirements.
Ability to travel occasionally or as directed by contract and department requests.

Nice To Haves

Bachelor’s degree in social work or a related field.

Responsibilities

Coordinate group programs and activities for eligible individuals.
Liaise with community agencies, network with service providers, identify new services, and seek low-cost providers or discounts.
Monitor and document participants’ use of community services and manage supportive services where appropriate.
Develop and maintain a directory of state and local service providers.
Organize educational events on health care, agency support, life skills, and referral sources, and encourage participant involvement.
Identify partners to provide health services and screenings at participants’ homes or accessible community settings.
Help participants build informal support networks with peers, family, and friends; engage volunteers when appropriate.
Conduct outreach and provide program education and enrollment opportunities to eligible individuals.
Conduct telephonic and in-person non-clinical assessments and screenings according to program requirements and timelines.
Engage participants to identify needs and make referrals to community agencies as needed.
Collaborate and communicate appropriate information with care and service colleagues to help participants achieve their goals.
Provide customer service, answer questions, address concerns, and assist with basic needs using a person-centered approach.
Help participants access community services addressing social determinants of health, including housekeeping, meals, transportation, personal services, financial assistance, adult day care, and counseling.
Follow participant-preference and program-required schedules for monitoring and follow-up, including home visits when required by protocols or needs.
Complete miscellaneous tasks, gather reports, attend interdisciplinary meetings, and participate in grants or special programs benefiting participants.
Build rapport while maintaining professional boundaries and support residents in aging in place.
Manage time and complete tasks and documentation within required time frames; work autonomously and as part of a team.
Respond to phone, email, fax, and other communications in a timely and professional manner.
Accurately record labor time according to program and employer policies.
Complete timely electronic and written documentation of interactions, assessments, and services.
Complete required forms with participants who want to use the Service Coordination program.
Develop care plans with participants, monitor those plans, and follow up on referrals and services at implementation and on an ongoing basis.
Submit documentation required for funder and quality performance reports.
Meet quality assurance, file review, contract, regulatory, and policy requirements.
Respect participant rights and dignity, report complaints and allegations of abuse or misappropriation, and advocate for personal preferences and self-determination.
Complete annual education requirements, including compliance, privacy, security, and HIPAA training.