Service Coordinator II

Trane Technologies • Roanoke, VA

9d • Hybrid

About The Position

Trane Technologies is hiring a Service Coordinator II in Roanoke to plan, coordinate, control, and direct operational resources. The role coordinates execution of service agreements and repair work, procuring the appropriate labor and materials for completion within financial standards. Regular interaction includes communicating with customers and Field Technicians and coordinating job priorities with Service Managers.

The position is onsite Monday through Thursday. On Fridays, employees may choose their work location based on work requirements.

Requirements

• Certificate or degree from a college or technical school and one year of related experience and/or training; or a high school diploma/GED and three years of related experience and/or training.
• Excellent customer service skills and comfort and effectiveness communicating by phone.
• Organizational skills and the ability to multitask and prioritize daily interruptions.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime and weekends as required.

Nice To Haves

• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls.

Responsibilities

• Coordinate service resources and dispatch and assign team members to projects.
• Schedule personnel, materials, subcontractors, and equipment based on project needs, skill sets, and availability.
• Communicate with Project Managers and the HVAC Field Technician Supervisor to assign and dispatch Controls Technicians and HVAC Technicians.
• Coordinate operational interactions with the Parts Department and Acquisition as necessary.
• Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.
• Procure appropriate labor and materials for work completion within financial standards.

Benefits

• Health insurance beginning on day one for the employee and family.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED