Service Coordinator II

National Church Residences•Xenia, OH

About The Position

The Service Coordinator II serves seniors at John Sale Manor in Xenia, Ohio. Under the general supervision of the Property Manager, Staffing Manager, or Program Manager, the coordinator organizes programs and services that help eligible participants maintain quality of life and age in place. Service delivery is person-centered and non-clinical, and includes group programming as well as individual outreach, assessment, referral, follow-up, and monitoring. The role connects participants with community resources, builds informal support networks, organizes educational and wellness activities, and coordinates with care and service colleagues. The coordinator maintains timely and accurate electronic and written records, completes required forms and care plans, and supplies documentation for funder and quality performance reports. The position requires independent time management, professional communication, adherence to applicable program, organizational, and regulatory requirements, and respect for participants’ dignity, preferences, and right to self-determination. The role is full-time, 40 hours per week, with occasional or as-directed travel.

Requirements

High school diploma or GED.
Two or more years of experience in social service delivery with older adults, people with disabilities, and/or families.
Demonstrated working knowledge of supportive services and other resources in the area served by the project.
Demonstrated ability to advocate, organize, problem-solve, and achieve results for participants.
Good communication, comprehension, and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite, and the World Wide Web, demonstrated by passing a computer literacy test.
Ability to speak, read, write, and understand English.
Ability to follow detailed instructions using common-sense reasoning and perform basic arithmetic, including money calculations, with a calculator or Excel spreadsheet.
Ability to plan and arrange work independently, referring unusual matters to a supervisor.

Nice To Haves

Bachelor’s degree in social work or a related field.

Responsibilities

Coordinate group programs and activities for eligible individuals.
Liaise with community agencies and service providers, identify available resources, seek low-cost providers, and negotiate discounts where possible.
Monitor and document participants’ use of services, and manage supportive services where appropriate.
Develop and maintain a directory of state and local service providers.
Organize educational events about health care, agency support, life skills, and referral sources, and encourage participant involvement.
Identify partners to provide health services and screenings at participants’ homes or accessible community settings.
Help participants build informal support networks with peers, family, and friends; engage volunteers when appropriate under organizational policies.
Conduct outreach and explain the program to eligible individuals, offer enrollment, and regularly identify participant needs and make referrals.
Conduct telephonic and in-person assessments and screenings according to program requirements and established time frames.
Collaborate and communicate appropriate information with care and service colleagues to help achieve participant goals.
Provide customer service, answer questions, address concerns, and assist with basic needs from a person-centered perspective.
Help participants access community services such as housekeeping, meals, transportation, personal services, financial assistance, adult day care, and counseling, while complying with applicable contract and program requirements.
Follow participant-preference and program-required monitoring schedules, including telephonic and in-home visits as directed by protocols or needs.
Perform requested tasks, gather reports, participate in interdisciplinary meetings, and assist with grants or special programs.
Build rapport while maintaining professional boundaries and support residents’ ability to age in place.
Manage work independently and collaboratively, complete tasks and documentation on time, respond to communications promptly and professionally, and accurately record labor time.
Complete timely electronic and written documentation of interactions, assessments, and services; complete participant forms and care plans; monitor plans and follow up on referrals and services.
Submit documentation required for funder and quality performance reports.
Meet quality assurance, file review, contract, and regulatory requirements.
Maintain the required caseload ratio and demonstrate a positive, professional, collaborative approach.
Follow organizational and facility policies, applicable laws and regulations, individual-rights protections, reporting procedures, and annual education requirements, including compliance, privacy, security, and HIPAA training.