Service Coordinator II
About The Position
The Service Coordinator II works in the Fulton Permanent Supportive Housing Program, which provides mental health services and care coordination to adults age 18 and older in community-based settings. The program serves people diagnosed with mental illness and substance use conditions who have experienced chronic homelessness, recent homelessness, or risk losing their housing. Its services connect members with mental health care, housing, and benefits while supporting wellness, mental health management, and community integration. The program provides 24/7 on-call coverage to support members in the least restrictive community setting possible. Its work is guided by Housing First, Mental Health Recovery, and Trauma-Informed Care. The coordinator provides clinical therapeutic and case management services, assessments, care planning, advocacy, outreach, and skill-building support. The role requires collaboration with program staff and participation in a rotating on-call schedule. The position is based in community settings and involves home visits and work with people experiencing homelessness, which may include exposure to challenging living conditions and verbal or physical expressions of anger or trauma. Staff receive training in de-escalation, and the organization has procedural safeguards intended to mitigate workplace risks.
Requirements
- Master’s degree in human services; must be license eligible.
- Experience working with adults with mental illness and people who have experienced chronic homelessness in a community setting.
- Case management experience.
- Ability to document and chart patient progress to meet documentation requirements; this ability will be reviewed during the interview.
- Flexibility to participate in a rotating on-call schedule.
- Own transportation and a current Georgia driver’s license and insurance.
- Knowledge of mainstream benefits and services, mental health diagnoses and functioning, and evidence-based practices such as Critical Time Intervention, Motivational Interviewing, Trauma-Informed Care, Housing First, and Harm Reduction.
- Ability to collaborate and work as part of a team, show initiative, and use solution-focused practice.
- Good time-management skills to balance caseload, direct service, and paperwork; ability to work within scope of practice and seek support or training as needed.
- Ability to engage people in a meaningful manner and build enough trust for them to accept offered services.
- Understanding of and commitment to prioritizing safety for oneself and team members.
- Ability to walk up three flights of stairs.
- Ability to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear regularly; walk, balance, stoop, kneel, and/or crouch frequently; and occasionally lift or move up to 15 pounds.
- Vision abilities including close, distance, peripheral, and depth perception, and ability to adjust focus.
- Ability to perform keyboard data entry.
Responsibilities
- Assess homeless adults for mental illness, co-occurring substance use, and other health care needs in the community until linkage and services are accepted.
- Attend staff and community meetings as requested by the Program Manager.
- Participate in scheduled supervision with management to consult about caseloads and matters related to member care or documentation.
- Provide clinical therapeutic and case management services to adults with psychiatric disabilities to support improved functioning in the community.
- Attend members’ medical or mental health appointments to advocate and support comprehensive care and case coordination.
- Make home visits based on members’ service levels; support independent living skills and housing retention, including assistance with subsidized housing certificates and skill-building for self-care.
- Monitor members’ compliance and stability, and report warning signs of decompensation or crisis.
- Complete comprehensive initial and ongoing assessments covering diagnosis, functioning, support networks, living arrangements, finances, physical health, and self-care.
- Help members identify needs, set goals and objectives, and develop a Coordinated Care Plan within the timeframe after enrollment and annually thereafter.
- Conduct active outreach to members on the caseload who have not been in contact and support their engagement in services at home.
- Provide individual, group, and crisis therapeutic interventions to address assessed symptoms, improve functioning, and develop insight to reduce distress or stressors.
- Complete program-required paperwork, including ClientTrack and Welligent records, within required timeframes and documentation policies.
- Maintain members’ electronic health record charts and ensure relevant care documents are scanned into attachments.
- Work cooperatively with program staff, including sharing responsibility for 24-hour on-call coverage.
- Perform other duties as assigned.
Benefits
- Opportunities for growth and professional development.
- Paid time off including 13 paid holidays, 10 days of EPTO, and 12 sick days.
- Competitive salary and benefits package.
- Health, dental, vision, Aflac, and $25,000 life insurance.
- 403(b) retirement plan available on the first day of work; after 1,000 hours, Step Up matches 3% of the 6% the employee contributes.
