Office Coordinator

Apex Service Partners•Monroe, LA

2d•Onsite

About The Position

Southern Air of Monroe is seeking a reliable, organized, and people-focused Office Coordinator to support customers, technicians, and leadership and help keep office operations organized and efficient. The role is in person in Monroe, Louisiana, at a family-owned and operated company that describes itself as having a small-business feel with the size, growth, and stability of a larger business. The Office Coordinator serves as a central point of support, managing customer communications and appointments, coordinating technician schedules, maintaining records, and assisting with maintenance agreements and general administrative work. The company offers training, advancement opportunities, competitive compensation, and benefits.

Requirements

1–5 years of experience in office administration, customer support, or call center roles.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office, including Word, Outlook, and Excel.
A positive attitude and team-first mindset.
A valid driver’s license and a clean driving record.
Ability to reliably commute to Monroe, Louisiana, or plan to relocate before starting.

Nice To Haves

Experience with ServiceTitan; training is available.

Responsibilities

Answer and manage incoming customer calls professionally and courteously.
Schedule customer appointments, estimates, and technician calls.
Coordinate daily technician schedules to support efficiency and coverage.
Maintain accurate customer records, service notes, and documentation.
Assist with renewing and managing maintenance agreements.
Confirm appointments with customers and follow up on service.
Provide high-level customer service and help resolve concerns professionally.
Support office operations and administrative tasks as needed.
Use internal systems and software, including ServiceTitan when applicable, to track activity.