Patient Service Coordinator - Orthopaedics
ProMedica•Toledo, OH
•Onsite
About The Position
The Patient Service Coordinator is the first team member patients interact with at a physician practice and helps create a positive, welcoming experience. The role greets and registers patients, answers phone calls, takes messages, and schedules or reschedules appointments. The coordinator also maintains the provider’s schedule and assists clinical staff with outgoing calls to patients, pharmacies, or other providers as needed. These accountabilities describe the general nature and level of work and are not exhaustive.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a customer service or clerical setting.
Nice To Haves
- Associate degree.
- Working knowledge of medical terminology, third-party billing, and referral procedures.
- Experience with EPIC EMS.
- 3 years of experience in a clerical or office function.
- 1 year of experience in a medical office setting.
Responsibilities
- Greet and register patients.
- Answer phone calls and take messages.
- Schedule and reschedule patient appointments.
- Maintain the provider’s schedule.
- Assist clinical staff with outgoing calls to patients, pharmacies, or other providers as needed.
Benefits
- Flexible benefits, including compensation and programs to support family, finances, and personal well-being.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
