Patient Service Coordinator - Orthopaedics
About The Position
The Patient Service Coordinator is the first team member a patient interacts with at a physician practice and creates a positive, inviting tone. The role is based in the Orthopaedics department at ProMedica Toledo Hospital - Harris McIntosh Tower and works 40 hours per week on the day shift. The coordinator greets and registers patients, answers phone calls, takes messages, and schedules and reschedules patient appointments. The role also maintains the provider’s schedule and assists clinical staff with outgoing calls to patients, pharmacies, or other providers as needed. These accountabilities describe the general nature and level of work and are not exhaustive.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a customer service or clerical setting.
Nice To Haves
- Associate degree.
- Working knowledge of medical terminology, third-party billing, and referral procedures.
- Experience with EPIC EMS.
- 3 years of experience in a clerical or office function.
- 1 year of experience in a medical office setting.
Responsibilities
- Greet and register patients.
- Answer phone calls and take messages.
- Schedule and reschedule patient appointments.
- Maintain the provider’s schedule.
- Assist clinical staff with outgoing calls to patients, pharmacies, or other providers as needed.
Benefits
- Flexible benefits, including compensation and programs to support employees’ families, finances, and personal well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
