Unit Coordinator - Orthopaedics - MGH

Mass General Brigham•Boston, MA

9d•$19 - $27•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff, serving as a liaison among patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, safeguarding confidential patient information, and partnering with nursing to coordinate daily patient flow, including communications about admissions, discharges, and transfers. The coordinator is expected to provide outstanding service in every customer interaction. Specific duties may vary by department. The position is on White 6, a 30-bed unit specializing in orthopaedics and Oral Maxillofacial/Medical care. Patients include elective total joint replacement, trauma, and orthopaedic oncology cases, as well as oral-maxillofacial trauma and TMJ reconstructive procedures. The position does not require patient care.

Requirements

High school diploma or equivalent required; experience cannot substitute for the education requirement.
Two to three years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal and written communication skills and strong interpersonal skills.
Familiarity with medical terminology.

Nice To Haves

Associate's degree in a related field of study.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC).

Responsibilities

Perform clerical and other duties to assist with the general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transportation to other departments.
Enter accurate, timely information about admissions, discharges, and transfers into the electronic medical record to support patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and follow designated processes for identifying and facilitating repairs.
May assist the manager with payroll duties or staff scheduling, or supervise unit secretaries.