MGH Unit Coordinator | Ortho/Urology Surgery
About The Position
The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff and serves as a liaison between patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, managing confidential patient information, and partnering with nursing to coordinate daily patient flow, including communication about admissions, discharges, and transfers. The coordinator is expected to provide outstanding service during every customer interaction. Duties may vary by department. This position is on Ellison 6, a 36-bed adult inpatient orthopedic and urology surgery unit. Patients include people receiving postsurgical care and those awaiting surgery who arrive from the Emergency Department, the hospital’s front door, or clinical admissions. The unit is described as a fast-paced environment. The role is onsite and scheduled for 40 hours per week, Monday through Friday, 7:00 a.m. to 3:30 p.m., with a rotating holiday schedule. Patient care is not required.
Requirements
- High school diploma or equivalent required; an associate’s degree is also listed as acceptable. Experience cannot be substituted for a degree.
- Two to three years of administrative support experience required.
- Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
- Proficiency in Microsoft Office.
- Ability to proofread and edit written documents.
- Ability to use a phone system and standard office equipment.
- Ability to manage one’s own time and the time of others.
- Strong verbal and written communication skills, including strong interpersonal, written, and oral skills.
- Familiarity with medical terminology.
Nice To Haves
- Related field of study preferred.
Responsibilities
- Perform clerical and other duties to assist with general administration of the floor or unit.
- Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
- Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
- Schedule consultations, tests, procedures, and patient transport to other departments.
- Enter accurate and timely admissions, discharges, and transfers information into the electronic medical record to support patient throughput.
- Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use the designated process to identify and facilitate repairs.
- May assist the manager with payroll duties or staff scheduling, or supervise unit secretaries; duties may vary by department.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- Shift differentials for evening, night, and weekend shifts
- Paid time off
- Subsidized MBTA pass (50% discount)
- Resources for childcare and emergency backup care
- Hospital-paid retirement plan
- Tax-sheltered annuity plan
- Employee discounts on tickets and passes for activities and attractions
- Membership to the MGB Fitness Center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
