Unit Coordinator, Thoracic/Vascular Surgery - MGH

Mass General Brigham • Boston, MA

9d • Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, serving as a liaison among patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, and handling confidential patient information. In partnership with nursing, the coordinator supports day-to-day patient flow and communicates with relevant staff about admissions, discharges, and transfers. The position is based on Ellison 19, a 30-bed unit caring for patients recovering from Thoracic/Vascular Surgery, whose care needs are complex. The coordinator is expected to provide outstanding service in every customer interaction.

The schedule is 36 hours per week, consisting of three 12-hour shifts from 11 a.m. to 11 p.m., with a rotating holiday and weekend schedule. The position is onsite at 267 Charles Street.

Requirements

• High school diploma or equivalent required.
• Two to three years of administrative support experience required.
• Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
• Proficiency in Microsoft Office.
• Ability to proofread and edit written documents.
• Ability to use a phone system and standard office equipment.
• Ability to manage one's own time and the time of others.
• Strong verbal, written, and interpersonal communication skills.
• Familiarity with medical terminology.
• Experience cannot be accepted in lieu of a degree.

Nice To Haves

• Healthcare experience preferred.
• Associate's degree in a related field preferred.
• Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC) preferred.

Responsibilities

• Perform clerical and other duties to assist with the general administration of the floor or unit.
• Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
• Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
• Enter accurate and timely admission, discharge, and transfer information into the electronic medical record to support efficient patient throughput.
• Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use designated processes to identify and facilitate repairs.
• Partner with nursing to coordinate day-to-day patient flow and communicate information about admissions, discharges, and transfers.
• May assist the manager with payroll duties or staff scheduling, or supervise unit secretaries.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED