Unit Coordinator, Thoracic/Vascular Surgery - MGH

Mass General Brigham•Boston, MA

1d•$19 - $27•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, serving as a liaison between patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, and managing confidential patient information. In partnership with nursing, the coordinator helps manage daily patient flow and communicates with key personnel about admissions, discharges, and transfers while providing outstanding service in every customer interaction. The position is based on Ellison 19, a 30-bed unit caring for patients recovering from Thoracic/Vascular Surgery, whose needs include complex nursing care. The schedule is 36 hours per week, comprising three 12-hour shifts from 11 a.m. to 11 p.m., with a rotating holiday and weekend schedule. The role is onsite at 267 Charles Street.

Requirements

High school diploma or equivalent required.
Two to three years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal, written, interpersonal, and oral communication skills.
Familiarity with medical terminology.
Excellent customer service skills.

Nice To Haves

Healthcare experience.
Associate's degree in a related field of study.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC).

Responsibilities

Perform clerical and other duties supporting the general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Enter accurate and timely information about admissions, discharges, and transfers into the electronic medical record to support efficient patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use designated processes to identify and facilitate repairs.
Partner with nursing to coordinate daily patient flow and communicate about admissions, discharges, and transfers.
May assist the manager with payroll duties or staff scheduling, or supervise unit secretaries.